Bitrix24: Forum

Harmony M.

User

Posts: 1 Joined: 10/16/2013

10/16/2013 20:04:08

Really excited to get started w/Bitrix! Hopefully this will be the tool that finally helps my efficiency.

In adding new calendars, I added my primary Google calendar without incident... however, I find that old/previously deleted entries are being displayed. Not sure why or what to do, as they're obviously not on my Google calendar because I deleted them ... last year! What is happening and what can I do about it?

Thanks.

Yana Prokopets

Administrator

Posts: 4246 Joined: 09/20/2013

10/17/2013 10:06:32

Hi Harmony!

Actually, the entities appeared in Bitrix24 from your Google Calendar are taken from your Google Calendar data - obviously Bitrix24 cannot create them by itself. Probably these entities did stay somehow in your Google calendar. We advise you to check with Google Calendar first.

Can you please specify what kind of entities do you see now in your Bitirix24 calendar. (a sample with screenshot will be very helpful)

Best regards,

Yana.

Germán Sosa User Posts: 9 Joined: 10/24/2013	#3 10/25/2013 07:52:04 Same problem here... there are recurrent items that have limited time to repeat weekly, and are no longer in my calendar, but they appear in the Bitrix Calendar

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#4 10/25/2013 11:55:49 Hi German, Thank you for your feedback, we are aware of the problem with recurring items calendars synchronization and apologize for the inconvenience. This will be fixed soon. Kind regards, Yana.

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#5 10/25/2013 11:58:18 Dear Harmony, Please advise if your problem was connected with recurring items set and after deleted from your Google calendar? Thank you. Yana.

veri.bitrix24.com\Owner@ExcellentPresence.com User Posts: 1 Joined: 10/16/2013	#6 10/26/2013 23:45:06 Yes Yana, it is/was.

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#7 10/28/2013 10:53:20 Dear Harmony, Thank you for your answer, we are now aware of the problem with recurring items calendars synchronization and apologize for the inconvenience. This will be fixed soon. Kind regards, Yana.

Oleksiy Oguy User Posts: 7 Joined: 09/25/2016	#8 09/25/2016 23:07:25 Hello, Today I just have faced with the same problem during synchronization of my google calendar with Bitrix24. Could you please update on the status of this bug?

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#9 10/12/2016 12:24:56 Hi Oleksiy, Please contact our Helpdesk. Thank you. Best, Yana.

Oleksiy Oguy User Posts: 7 Joined: 09/25/2016	#10 10/23/2016 19:36:24 I have created the ticket: https://helpdesk.bitrix24.com/ticket.php?ID=1200979 as you suggested

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#11 11/03/2016 10:51:39 Thank you.

Oleksiy Oguy User Posts: 7 Joined: 09/25/2016	#12 03/10/2017 01:21:42 Any updates on the issue?

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#13 04/04/2017 19:29:47 Hi Oleksiy, Please report this to our Helpdesk, they will assist. Thank you! Best, Yana.

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