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Problem with Shared folder, Shared and Private folder problem

I have a problem with a shared folder (on my computer drive) in Bitrix24 desktop app.

While all employees have our folder where we store files listed under "shared folders", I have it listed under "private folders" (Bitrix24 app > Settings > Bitrix24.Drive > Sel ect Folders to sync with this computer). So, everyone in the company sees that folder under "Shared folder" section, while I see it under "Private folder", therefore, everything I upload in the folder (on computer drive) is not visible to my colleagues. Also, everything they upload I don't see on my computer drive.

When I click on "shared folders", I get this message:

You don't have shared folders on your drive. None of your colleagues has shared a folder with you yet. Once there are shared folders on your drive, you can select one or more of them to synchronize with your PC

I really hope you will be able to help me and give a guide on how to move that folder fr om private to shared folders.

Thank you in advance.

Hi Danilo,

Please contact our Helpdesk with screenshots, thanks.


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