Bitrix24 Community

Support » Forum » Documents and Bitrix24.Drive » Problems with Bitrix24 Desktop
Pages: 1
RSS
Problems with Bitrix24 Desktop, can not connect bitrix account to Bitrix24 Desktop
Hello,

I have used once bitrix24 for some time. Installed also Bitrix24 Desktop for it on my computer.

After some time my Bitrix account was deleted because of the rare use.

I have created a new Bitrix24 account and use it actively in the last time. I tried to conect to Bitrix24 Desktop, but it says, of course that my old bitrix account was deleted and offers me to create a NEW account. But! I can not choose there the already existing Bitrix account that I am using now.

So, I deleted Bitrix24 Desktop. Then downloaded the latest version and installed it again on my computer. Switching it on. And what I see? The same message! Bitrix Desktop tells me that "account is deleted" and again offers me to create a new one.

So, how can I finally connect my existing Bitrix account to the fresh installed Bitrix Desktop application on my computer with Windows 8?

Let me know ASAP, please.



Thank you in advance.



Serge
Hi Serge!

Please contact our Helpdesk asap. Thank you.

Best,

Yana.
Pages: 1
2,000,000+
organizations
are already using Bitrix24