I have questions about the using of some features. I fail to find the anwers in the knowledge base and the forum.
1. Live Chat integrations with CRM
Recently we integrated Live Chat in our website. It's very usefull for our business. One of the cool features is that when the client types his phone number or e-mail in the caht stream it directly generates new lead. The problem is that the conversation is not automaticly saved as an activity. In the same time if I enter the lead manualy by clicking "Add to CRM" the converation is saved there. Why this is not working with the automatic lead generation?
2. Customize Open Channel working time
We do not have 24/7 support, that's why I set the time zone and our working hours. However even when somebody is writing during our working time the system is sending him the message set to be send when we are closed. How can I fix this?
3. Translaion of live chat widget
How can I translate the website widget? We are opperating in Bulgaria and English interface is not okay for our clients.
4. Search by product
In the search box I tried to run a search by product but it's not working. Can I run this kind of search?
I hope you can help me to fix this problems!