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Merge two leads
Hi
I set up a new lead in CRM
I then forwarded an email from the lead to bitrix24 however the lead had sent from another email address to that listed in the crm.
Is there a way I can merge the newly created lead with the existing one?
Thanks, Andy
Hi Andy,

Leads cannot be merged now, but we plan to add "search for duplicates among existing leads" option soon, so it will be able to merge duplicates in one CRM item with flexible settings.

Kind Regards,

Yana.
Hi!
Hows this coming along? Any merge action coming to Bitrix24 soon?
Hi Louie & Andy!

Here is how you can find & merge duplicates in Bitrix24 CRM now.

Kind Regards,

Yana.
Hi!

I am opening this topic again with the following scenario/question(s):

Scenario:
We have a detailed record about a person in the contact database. But this person will use (for us) unknown email address and the email integration process asign a new lead to this message.
I want delete created lead (it is duplicate to existing contact) and keep the connection betwen received message and the existing contact.

Questions:
1. Is it possible to merge this new lead with existing contact?
OR
2. If I just edit existing contact (to add a new e-mail address), how can I "reasign" incoming e-mail message to this contac?

Thank you
Ladislav
You can convert lead to contact & merge 2 contacts.

Best,

Yana.
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