Bitrix24: Forum

James Fox

User

Posts: 4 Joined: 04/20/2015

11/15/2015 22:35:17

Tried holding down shift , cmd, L but everytime I open the app, it shows me old login details, old site.
Tried clearing the cache, no good, keeps asking me to login, and keeps showing me this page. see screenshot!

Can someone help? Tried deleting, and re-installing, can't get rid of old site.

Attached Files

Screenshot 2015-11-15 19.31.39.png (67.97 Kb)

Edited: James Fox - 11/15/2015 22:36:21

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#2 11/16/2015 17:19:14 Hi James, You have a Facebook type of authorization for the intranet med******g.bitrix24.com - please add email address in the Bitrix24 Network profile page here Best, Yana.

James Fox User Posts: 4 Joined: 04/20/2015	#3 11/22/2015 08:43:14 Still same error, I can log into my account, but I can see old menu, from deleted bitrix 6 months ago. How do I un-install desktop app, I need to clear ALL settings, and re-install. Edited: James Fox - 11/22/2015 08:43:54

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#4 11/23/2015 16:46:59 What is the name of your Bitrix24 intranet you are trying to access now? Do you mean you manage to login to the old intranet but need to login to the other intranet instead? Best, Yana.

James Fox User Posts: 4 Joined: 04/20/2015	#5 11/23/2015 18:54:03 HOW DO I UNINSTALL THE SOFTWARE AND REMOVE ALL SETTINGS!!!!

James Fox User Posts: 4 Joined: 04/20/2015	#6 11/23/2015 18:56:05 GIVE ME YOUR SKYPE DETAILS I WILL SHOW YOU

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#7 11/24/2015 12:42:38 Please contact our Helpdesk here. Yana.

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