Add me as a +1 on the necessity for templates to include subtasks and for tasks to be shared among users. I was also very excited when this program was suggested to me, thinking it would not only solve our current issues but grow with the company. Unfortunately, at this time, I do not believe it can SOLELY based on this one issue. If it can't handle my small company today with a fairly simple task structure, it can't possibly grow. And considering it has taken 2 years to implement these 2 vital upgrades, it leaves many people, I'm sure, wondering if the development of this software is going to keep up with your client base. It's a shame because there was clearly some great work in the development up to that point.
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