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Dear Yana, we are still waiting for this issue to be solved.
Bitrix24 fails to sync
Bitrix24 fails to produce an user friendly report to be used in order to check all issues and workgroups/folders/subfolders/files effected.
Bitrix24 doesn't recognize files updated manually on the cloud version that matches those on the desktop version. Bitrix24 still spend hours trying to sync something that is already there and is exactly the same, plus fails to do so and start over and over again holding everything else per hours.
Bitrix24 doesn't provide any tools to give priority or keep on hold certain users, folders, workgroup, subfolders, files, etc. to be syncronized, so that other workgroups could be connected locally instead of waiting hours of faulty sync, etc.
Bitrix24 fails to sync big files for time-out that is not related to our infrastructure in house.
Bitrix24 doesn't have anyone to be contacted by phone or virtual chat in order to speak about the issue, despite we are on a professional plan. Bitrix24 only answer after a few days via email giving vague responses about this issue and promising new release dated for updated version and so on .... without solving this issue.
It is almost 1 year we are waiting for this issue to be solved (ID=1299141 that started with another ID).
The biggest problem that we have and that hasn't been solved yet is the sync between desktop and cloud.
This doesn't work as it should and Bitrix24 doesn't have a very user friendly tool to check what has been skipped, how to give priority, etc. It also cancel your workgroups from your PC without any alert of what hasn't been synced
It is almost impossible to check what's going on.
Plus you can't call anyone to speak to someone about your issues, not even when you are on a professional plan.
They leave you on hold saying they are developing something for you but without saying WHEN exactly some new version that solves the problem will be released.
We loved it at the beginning because we thought it could solve lots of our problems but we are almost there to abandon this software because never received proper answers.
They only offer this support via email and THAT'S IT
Edited: Antonino Di Giovanni - 04/11/2017 01:46:29
We still have this issue and now is April .. Ticket 1299141 sync doesn't work and we are losing time and patience of our users who can't find their files on the cloud or on the desktop version
Hi everyone, it would be great to know who else is using Bitrix24 in each Country so that we can share some info between us about best practice.
This is for Bitrix24 cloud version and I am in Sydney.
Anybody else from Sydney, NSW or Australia?