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Support » Forum » Mitchell Brown
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Case management in the future?, Bitrix evolution...
This has almost everything I need except for...

"Bitrix24 comes with over 35 tools, including
    Ticketing and helpdesk
    Knowledge management
    Workflow automation
    Work reports
    Records management"

If you could actually add those functionalities to the cloud base version your market share would increase greatly. I set up an account hoping i could use that, but without that functionality I'll need to look elsewhere for a lesser CRM, and I think the comments above show that people like your product and would use it if it was more full featured.  
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are already using Bitrix24