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Features: Better Microsoft Integration (, Windows 8, Windows Phone 8)
I'm getting my team setup with the service, and so far I'm very impressed. However, I do see a glaring, enormous weakness: little to no integration with Microsoft services, many of which are at least as good as, if not better than, their Google and Apple alternatives. My company is in the process of actively moving not just ourselves but all of our clients away from Apple and Google products, as the deep integration of services around a Microsoft account (SkyDrive, Skype,, Windows 8 and Windows Phone 8, particularly with Nokia's superb products) offers a unique and highly flexible, modern system that's both more open than Apple and yet more secure than Google (for what that's worth in the era of NSA spying, but that's another topic).

Specific wants:
1. 2-way sync with calendars.
2. Support for cleanly importing contact CSV exports
3. Native apps for Windows 8 and Windows Phone 8, or at the least, a responsive web UI that works well on mobile touch screens
4. SkyDrive and Office Web Apps integration. Beyond the obvious benefits, it can also save Bitrix on disk space since users can bring their own.
5. Skype integration for chat/audio/video messaging

Beyond ourselves, we work with a number of clients who are currently investigating various CRM systems, and most of them now work with modern, Microsoft-based systems including Windows 8 tablets and touch PC's utilizing MS's cloud services. The better Bitrix can integrate with Microsoft's service offerings, the more likely we are to recommend and implement Bitrix's paid services to our clients.


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