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Case management in the future?, Bitrix evolution...
Dear Yana,

I also give my vote for ticketing system in the cloud version.  :)

We are a business consultancy partner company and we are dealing with some client projects that may be benefited of this ticketing feature, this will give us more elements in order to greatly recommend your system to be considered as a solution for them.

Any updates for this 2016 Q2?

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