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Best way to track inquiry?, How can I keep track of the incoming phone calls / email
Hi all, I'm new to the Bitrix world and could use some help understanding best practices. To start out simple, let's say a new prospective customer calls and I want to enter in the notes of that call and the contact information. What is the best way to do this?

Secondly, I will have to track email responses manually due to server restrictions (i can't have bitrix receive the emails). How can I add notes for each time I have an interaction with a client?

Thank you!
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