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Cannot verify MX record, Cannot verify MX record
Please advise your ticket number, thanks.

Best,

Yana.
New '.eu' domain, how to migrate to the European host
Hi O. Adewunmi Davies,

Please contact our Helpdesk with request to migrate your account from com to eu. Thank you.

Best,

Yana.
Wiki Index Page
Hi Joe,

You need to turn on admin mode in your profile page and "delete" option will appear in wiki page.

Best,

Yana.
Bitrix with Mac OS 10.6.8?, Is there an app that will support this OS?
Hi Geoff,

Please try to contact our Helpdesk with this question again - maybe they will find even older version for you  :) Thanks.

Best,

Yana.
Activity Stream Widget Timezone Problem, Widget seem to be one day ahead
What is your ticket number?
Move or create existing User to other Company Portal
Thanks - I've edited the email me link.

Please check now - the user should be able to access intranet.

Best,

Yana.
Hebrew Encoding while importing, How to import an Hebrew based data base into the crm module.
Hi Adi,

Kindly contact our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL]. Thank you.

Best,

Yana.
Bind to User, Can it be use to add additional Responsible person?
Hi Raymond,

In Bitrix24 each CRM record can have only one responsible person. Access permissions can be granted to responsible person only or to responsible person & department, so that users of the same department will see each others records.

Best,

Yana.
From contact back to lead, Made convertion by mistake...
Hi Yiannis,

Lead is the very first stage of the sales process in Bitrix24, meaning you cannot convert a contact back to lead.

Best,

Yana.
Move or create existing User to other Company Portal
What is this user's email address? (You can [URL=mailto:info@bitrix24.com]email me[/URL] in order not to publish emails in the forum).

Best,

Yana.
Unable to edit a document locally.
Please report this problem to our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk.[/URL] Thank you.

Best,

Yana.
Move or create existing User to other Company Portal
Hi Jianchun,

You should invite them from inside another portal - use "invite users" option, add user's email address - he\she will receive email invitation with the link to follow.

Best,

Yana.
Recurring invoices
Hi Bram,

I can't say, the option hasn't been scheduled for the summer release, as for the fall release - I can't confirm yes\no yet.

Best,

Yana.
How to add receiving e-mail to the Project / task ?, e-mail and Projects / Tasks
[QUOTE]But how can I add also all e-mails (mainly Contents) , which come fr om this external user ?I[/QUOTE]

If the user clicks reply on the email (sent to him from Bitrix24) - the answer will automatically be added as task comment. I'm afraid there is no option to force simple emails into the particular task in Bitrix24. You can only send email to Bitrix24 as new task wh ere you will be set as responsible (with the help of special code on your profile page).

[QUOTE] is possible in this same task add any comment, which this external user can not receive - any internal comments [/QUOTE]
Unfortunately not

Best,

Yana.
How to add receiving e-mail to the Project / task ?, e-mail and Projects / Tasks
Hi Jaroslav,

You can email task to external users, read more [URL=https://www.bitrix24.com/about/blogs/updates/new-tasks-in-bitrix24.php]here[/URL].

Best,

Yana.
VIDEO CHAT, DONT WORK
Hi Sameen,

This request has probably been launched by your web browser - please check the web browser settings.

Best,

Yana.
Cannot upload profile picture with application
Hi Luca,

You can do that in the web only.

Best,

Yana.
Drive files lost after renaming Folder, Drive files sync
Hi Marcel,

Please contact our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL] asap. Thank you.

Best,

Yana.
Printing Gantt
Hi Subb,

Thanks for the vote on this option. We'll consider it for future updates.

Best,

Yana.
CRM integration with ecommerce/shopping cart, Is there any ready-made integration between Bitrix24 and other ecommerce or shopping carts?
Hi Mike,

We plan to announce some new options this summer release (June). Do you use Bitrix24 in the cloud or a self-hosted one?

Best,

Yana.
Recurring invoices
Hi Jalpa,

We still have plans for the recurring invoices, but this option has been postponed for a while. Thanks for your vote.

Best,

Yana.
Parent/Child Relationship, How to set up?
Hi Peter,

It depends on your task. The company \organization can have several child departments, same user may belong to several departments at the same time.

Best,

Yana.
Invoices - paypal or cash
Hi Mike,

We still consider it to be the part of future updates, can't promise at this point, but it may be released in this summer update - in June.

Best,

Yana.
Business Process - Deals > Task
Hi Bernard,

We do not assist with BPs creation, feel free to contact one of our [URL=https://www.bitrix24.com/partners/index.php]partners[/URL] to build a business process for you.

Best,

Yana.
Sales funnel for deals dont update, Thh info in graph is not real
Hi Claus,

Please report this to our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL] with screenshots & details. Thank you!

Best,

Yana.
About Tasks and Calendar
Hi ASLI,

Tasks added to you (where you are the responsible person) can be viewed either in your tasks calendar (under My workspace - calendar) or in tasks list\gantt chart (my workspace > tasks).

Best,

Yana.
About Calendar
Hi İdris!

You can add calendar events from your colleagues calendar ([URL=https://helpdesk.bitrix24.com/open/1332404/]see this[/URL]). Tasks calendar is a bit different - in order to have new entries to this calendar - you need to add new tasks - in the task form you can set another user as task creator and choose other users as responsible person - tasks will appear in the responsible person's calendar.

Best,

Yana.
Italian language, Is possible used a italian language for bitrix24?
Hi Pellicano,

Thanks for the vote.

Best,

Yana.
Company logo in email signature, issue with uploaded image to email signature
Hi Giorgia,

The path must be http link to the image stored online - and it should be public open, you can try to store at Google Drive, etc. with access = public.

Best,

Yana.
Tasks templates
Hi Tracey,

Thanks for the feedback and for your vote on this option.

Best,

Yana.
Push notifications for reminders
Hi Joe,

I cannot say at this point of time, we are constantly working on the mobile phone updates. Thanks for the suggestion.

Best,

Yana.
Anyone seeing problems adding "noon" events?
Our Helpdesk will assist, we apologize for the inconvenience.

Best,

Yana.
? Question mark instead of attachment Mac Mail
Please report this to our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL]. Thank you.

Best,

Yana.
How can I add Comments in "My Tasks" list, I want to add comments field (remarks) in My Tasks Home page. I don't find 'COMMENTS' in Configure list option. Please help.
Thanks for your vote on this option.

Best,

Yana.
Quotes not opening correctly in Android and Nokia
Hi Matthew,

Please kindly report this problem to our Helpdesk. Thank you!

Best,

Yana.
Bugs in Reporting?, Can't get resource management reports to work
 Hi,

Our Helpdesk will assist, thank you.

Best,

Yana.
Total time spent by employee per task
Thanks for your vote on this option, it is not scheduled yet, but we may add it in future.

Best,

Yana.
Bitrix24 Email Signature
Hi Amedeo,

Quote
HTML signatures
not currently supported, thanks for the suggestion

Regarding Telephony - you can either user our VOIP or connect your own cloud or office PBX to Bitrix24 via SIP Connector. Read more here.

Best,

Yana.  
Cannot verify MX record, Cannot verify MX record
Hi Louis,

Regarding MX records configuration - please contact our Helpdesk directly. Thank you.

Best,

Yana.
Tasks and calendar on App
Hi Myriam,

Unfortunately subtasks are not yet supported in the mobile app.

As for the calendar - could you share more details? Thank you.

Best,

Yana.
What benefits you found moving from Cloud to SelfHosted?
Hi Pat!

Could you please [URL=info@bitrix24.com]contact us via email[/URL] with details - partner name, Helpdesk tickets numbers, etc. We would like to clarify the situation. Thank you.

Best,

Yana.
Synchronization problem on self-hosted Bitrix, Local folder Bitrix24 and My Drive not sync
Hi Brock,

Please contact our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL] with this scenario & suggestions, thank you.

Best,

Yana.
Installation on GoDaddy Shared Hosting Webserver, Has anyone done this successfully?
Hi Jack,

Please contact our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL] for the self-hosted version.

Best,

Yana.
Settings being changed, Settings not "staying" off
Please report this issue to our [URL=https://helpdesk.bitrix24.com/ticket.php]Helpdesk[/URL].

Best,

Yana.
employee -> colaborator and viceversa
Hi Răzvan,

The intranet users cannot be moved to the Extranet. You can only dismiss your intranet user and invite him\her as external user on a different email address.

To move Bitrix24 Extranet user to Intranet - open the Extranet user’s profile page > Actions menu> transfer to Intranet.

Best,

Yana.
Contacts field not showing up on Company page, Even though it is enabled, not hidden and there is a contact connected with the company, the contact field does not show.
Hi Allen,

Currently the address field for contacts and companies is not displayed in your Bitrix24. This is a temporary issue connected with Bitrix24 CRM module updates. You can now add company or contact address under Contact details - add new Legal person - Address.

Please note that this issue is temporary & address field will be put back after the updates. We apologize for the inconvenience.

Best,

Yana.
Email signature while sending the generated invoice, Is it possible?
Hi Sieva,

I'm afraid, not, thanks for the suggestion.

Best,

Yana.
Push notifications for reminders
Hi Joe,

Not all types of push notifications for the mobile phone are supported yet, e.g. calendar events notifications are not yet supported.

Best,

Yana.
Meeting minutes, What's the best way to manage meeting minutes w/o going Professional
Hi Chris,

Several options:

- you can have a workgroup for that
- you can create group tasks for that with subtasks or checklists
- add meeting info via message comments
- add meeting info via files attachments to tasks

Best,

Yana.
Site export, HTML Export of Bitrix Intranet
Hi Greg,

Thanks for the feedback, just in case you may be interested Bitrix24 is available as a self-hosted solution as well (in this case you will have access to all your date & even product source code).

Best,

Yana.
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