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Self hosting bitrix24 integration with Mailchimp
Hi Tim!
Sorry, my fault. The apps from Bitrix24 marketplace will be available for self-hosted users [B][U]by[/U][/B] the end of the year. Now they are available only for cloud users, while the users of self-hosted Bitrix24 have the full source code and can make the integrations on their own. By the end of the year the apps in the marketplace ([URL=https://www.bitrix24.com/apps/]https://www.bitrix24.com/apps/[/URL]) will be ready and available for self-hosted users.
Best regards,
Yuliya
New chat feature - Push notifications in the app?
Hi Sieva,
If I understand you correctly, you are asking about Bitrix24 Live Chat. Glad to inform you, that it already works on both desktop and mobile.
Best regards,
Yuliya
Adding a call/meeting
Hi there!
You should go to Telephony - Phone numbers and edit the settings of the phone number you use.
Hope this information will help.
Kind regards,
Yuliya
POST using REST API - Address Field
Hey there,
Please contact our helpdesk about this issue.
Kind regards,
Yuliya
Bitrix extension development kit?
Hey Weilies,
There is no tool in Bitrix24 similar to Zoho creator. However, you can extend some features using the Apps (https://www.bitrix24.com/apps/)
Best regards,
Yuliya
Importing Google Calendars into Bitrix Calendars., I'm having a hard time importing Google Calendars into Bitrix Calendars.
Hi Oleksiy,

You should probably contact our helpdesk about this issue.

Kind regards,
tutorials
Hi there!
Check the following links: [URL=https://www.bitrix24.com/support/links.php]https://www.bitrix24.com/support/links.php[/URL]
[URL=https://helpdesk.bitrix24.com/]https://helpdesk.bitrix24.com/[/URL]
Good luck!
Bitrix24 noobs
Hi Weilies,
Self hosting bitrix24 integration with Mailchimp
Hi Raymond,

All apps from Bitrix24 marketplace will be available for self-hosted users till the end of the year.

Please, note that the full source code availability of the Self-hosted version enables you integrate 3rd party add-ons, gadgets and modules.  
Logging information, call details, conversations
You are welcome!
No, all employees can do it no matter whether they have an administrator role or not )) Let me know if it works for your team. If not, I will send a more detailed instruction.
Logging information, call details, conversations
Hi Jordan,
Yes, you are right. There was a problem, but now it is already fixed. The update will be released in the nearest future. If you want to fix the issue right now, try to add a call or meeting directly from the contact.
Best,
Yuliya
Mobile Device Calendar Sync Problems, Company Calendar won't sync with employee mobile devices.
Hi Richard!
Unfortunately you can see only one calendar in Bitrix24 mobile app at the moment. We are aware of the problem and our team is working to fix it.
Regards,
Yuliya
Activity Stream UI - too cluttered
Hi Robin!
It is possible if you use on-premise version of Bitrix24.
Workgroups hierarchy, How to manage multiple workgroups
Hi Moreno!
Thank you for your question. Unfortunately, it is impossible to create subgroups under the main group.
Regards,
Yuliya
Forums in BitRix24?, Can we add forums to our BitRix24 hosted version?
Hi Vaci,
Here is the information I found out:
There are two types of groups: intranet groups and extranet groups. Each group has its own forum (or discussion). Intranet users can participate in extranet groups (but [B]not[/B] the other way round). So you should consider only the number of your intranet users in forums.
Altering Headings Exported to Excel Spreadsheet, Adding Fields to CRM Category, Not Seeing Them Exported
Hi Ben! I believe you should contact our help desk about this issue: [URL=https://helpdesk.bitrix24.com/ticket.php]https://helpdesk.bitrix24.com/ticket.php[/URL]
Forums in BitRix24?, Can we add forums to our BitRix24 hosted version?
Hi Vaci! You can find a detailed list of what extranet users can do in Bitrix24 here: [URL=https://training.bitrix24.com/support/training/course/?COURSE_ID=55&LESSON_ID=6631]https://training.bitrix24.com/support/training/course/?COURSE_ID=55&LESSON_ID=6631[/URL] Hope it will help.
Regards,
Yuliya
Mobile app. Notifications issues, No mobile notifications on new task (Android)
You are very welcome!
Unfortunately these notifications are not available yet. But we are planning to implement them in one of the upcoming updates. Unfortunately it's too early to give any timeline yet.
Best regards,
Yuliya
Mobile app. Notifications issues, No mobile notifications on new task (Android)
Hi Mitch!
You can set up notifications that you want to get. Go to  Chat – > Settings –> Notifications – > Advanced Mode
You will see a list of notifications that you can customize according to your needs:
Worktime - Needs some development, Worktime feature is awsome but some urgent development work needed
Hi Mathias,
This functionality is not available at the moment, but our partners can customize self hosted version for your needs. You can see a full list of our partners here: [URL=https://www.bitrix24.com/partners/]https://www.bitrix24.com/partners/[/URL]
Kind regards,
Yuliya
Extranet Features, Possibility to add product list or quotes to Extranet/Workgroup
Hi Bernard,
This would definitely require extensive customization. Please contact one of our partners to discuss the possibilities: https://www.bitrix24.com/partners/
Hope it helps )
Yuliya
Complete Accounting Module Within B24, 100% of companies need an accounting module.
Hi Bernard,
Our partners can make a customized integration with another service, but I am afraid the cost will be even higher than Xero integration. Therefore Xero integration is the best option we can offer right now.
Regards,
Yuliya
Extranet Features, Possibility to add product list or quotes to Extranet/Workgroup
Quote
Bernard Mallet wrote:
Hello Yana,

Is it possible too add some CRM tools to the Extranet to individuals or workgroup.  Our customers should be able to access our product catalogues, their quotations and invoices within their extranet.

If not is there any plans for this in the near future ? We should be able to build a complete Extranet with B24.

BR - BM
Hi Bernard,
Thank you for your question. CRM is a business tool, therefore it is not available for extranet users. More information here: https://training.bitrix24.com/support/training/course/?COURSE_ID=55&LESSON_ID=6631
However, you can use our new tool - web forms, where products from the catalog can be selected and added to the form, so that a client will be able to choose: https://www.bitrix24.com/about/blogs/updates/meet-new-bitrix24-CRM-forms.php
Hope it helps!
Complete Accounting Module Within B24, 100% of companies need an accounting module.
Hi Bernard,
We are not going to develop our own accounting module. But our partners (in case you change your mind) can help you with that.
Kind regards,
Yuliya
How do you make an online form?
Quote
B24_7342249 wrote:
I signed up with Bitrix because it says on the home page that you can make free online forms like in Jotform. However, I cannot find where I can make a form - I don't see it on the user interface, in the manual or in the courses. Please tell me how. Thank you.
Hi!
You can find them on the left side menu in CRM Forms.
Best regards,
Yuliya
Workgroups. New group creation.
Ciao Frank,
Unfortunately this option is not available and you will have to add employees one by one to the group.
Cheers,
Yuliya
Disabled database selection while installation
[QUOTE]Ahmed Soliman wrote:
Hey.

While i start installing Trial version of Bitrix24 on self-hosted i get the third step "Selecting databases" but i get the database types options disabled, What is the reason of this problem ?

Thanks[/QUOTE]
Hi Ahmed,
Please contact our helpdesk: [URL=https://helpdesk.bitrix24.com/ticket.php]https://helpdesk.bitrix24.com/ticket.php[/URL]
how to create a custom object, how to create a custom object in bitrix i need step by step process of create a new Custom Object
[QUOTE]testuser Bitrix wrote:
what is process of create a custom Object i need a a process and flow of step follow in bitrix app can you please give any ideas for me....[/QUOTE]
Hi testuser Bitrix,
If I understand you right, you are looking for information on business processes. You can check our training course here: [URL=https://training.bitrix24.com/support/training/course/?COURSE_ID=55&CHAPTER_ID=04436&LESSON_PATH=5157.5342.4436]https://training.bitrix24.com/support/training/course/?COURSE_ID=55&CHAPTER_ID=04436&LESSON_PATH=515...[/URL]
Card Scanner, does bitrix24 capture my business card data
[QUOTE]q wrote:
I'm thinking about installing vcard24 but I am interested to know if Bitrix (or other party) is able to see the cards when they are scanned before I enter them into our self hosted Bitrix24?

Thanks[/QUOTE]
Hi!
You can discuss all questions and concerns with the developer of vcard24: [URL=http://www.bx24.mobi/support/]http://www.bx24.mobi/support/[/URL]
Hope it helps!
Cant sync bitrix calendar in google agenda, cant sync my bitrix calendars on my google agenda or android agenda
[QUOTE]Jason Engel wrote:
I would like to see the Bitrix24 Calendars (personal and company) on my Google calendar.  Is this possible?  I really hope so because I've just about got Bitrix sold to my company controllers, but this is one hangup.  

Also, the phone app seems about useless in regards to the calendar.  It shows upcoming events, but I'm not able to see the calendar.  And I don't think I can see other calendars, such as the company calendar.  Am I missing something?  If I'm not able to see more on the APP, then integration to Google Calendar becomes all the more important.[/QUOTE]
Hi Jason,
You can learn how to sync Bitrix24 Calendars with your Google calendar here: [URL=https://helpdesk.bitrix24.com/open/1332400/]https://helpdesk.bitrix24.com/open/1332400/[/URL] Google Calendar and Bitrix24 synchronization works both ways.

Unfortunately you can see only one calendar in Bitrix24 mobile app.

Hope this information will help.
Unable To Install CRM Module, Database error when trying to install the CRM Module
Hi Roger,

Please contact our helpdesk about this issue.
[URL=https://helpdesk.bitrix24.com/ticket.php]https://helpdesk.bitrix24.com/ticket.php[/URL]
Problem with adding new employee
Hi Ramona,
I am sorry for the troubles you experience. Here is a way to fix it:
Your administrator should go to Subscription -> Business Tools and add your new employee to the list of business tools users (and delete your former employees from the list)
Good luck!
CRM: adding custom fields
Hi Thanh,
Please check this post: [URL=https://helpdesk.bitrix24.com/open/1332421/]https://helpdesk.bitrix24.com/open/1332421/[/URL]
Hope it will help!
Backup and restore question, What if the worse happens
Hi!
Unfortunately you cannot restore the message. But if there was an attachment in your Activity Stream message, it can be restored from My Drive>Downloads.  
CRM: Reports
[QUOTE]Cherade Naidoo wrote:
Hi Yana

Kindly advise on the below request[/QUOTE]
Hi Cherade!
You need to send this issue to our helpdesk -[URL=https://helpdesk.bitrix24.com/ticket.php]https://helpdesk.bitrix24.com/ticket.php[/URL]
Kind regards,
Yuliya
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