Hi Yana,
I am having a similar issue here, except we don't use leads. We're finding that Bitrix24 will randomly decide not to attach an email to a contact or deal! Anyway, my main question is regarding emails that are not attached and we need to attach them to a Bitrix record. I re-forwarded the email to myself and assumed that for a deal, we would put DID#56 for deal 56 in the subject field. Is this right? If not, can you advise please?
I am having a similar issue here, except we don't use leads. We're finding that Bitrix24 will randomly decide not to attach an email to a contact or deal! Anyway, my main question is regarding emails that are not attached and we need to attach them to a Bitrix record. I re-forwarded the email to myself and assumed that for a deal, we would put DID#56 for deal 56 in the subject field. Is this right? If not, can you advise please?