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Logging information, call details, conversations
Thank you Ronaldo, much appreciated :)
Logging information, call details, conversations
Hi Ronaldo,

Thank you for your reply.

I'm not using the Bitrix24 integrated telephony at present.

I suppose I'm wanting something much simpler. At present, I am logging details of conversations in the CRM under a contacts name. Not sure if that is the right way, but there doesn't seem anywhere else to do this.

Many thanks,

Richard
Logging information, call details, conversations
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Edited: B24_6997108 - 06/24/2016 01:40:19
Logging information, call details, conversations
Hi,

I am completely new to Bitrix24 so please bear with me.

I'd really like some advice on where to log information, for instance if I receive a call on the office phone where in the CRM can I log the details of that call? I am thinking using the message option but this is not clear.

Also, using the Bitrix24 App, if someone calls on my mobile whilst i am away from the office, how do I log the details of the call using the App?

Sorry if these are simple questions, just finding my way around it for now :)

Many thanks,

Richard
Edited: B24_6997108 - 06/24/2016 01:37:35
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