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Sent emails going to SPAM, sending from email templates within Bitrix24
Without knowing your servers that is difficult.

You'll need to contact Bitrix24 to find out what their sending servers are unless you are using on-site. Then you already know the sending IP addresses.


Dan
Sent emails going to SPAM, sending from email templates within Bitrix24
Oh, and...   YES! It has improved bypass of filters. We install SPF records on all sending domains we work on.

Dan
Sent emails going to SPAM, sending from email templates within Bitrix24
When using an SPF record it allows a receiving filter to determine if the email came from a legitimate sending server. It is one of the fastest ways to help improve reception of email without it going in to junk or spam boxes. If you build your SPF record correctly it will give the receiving server a fast way of verifying that the message is really coming from one of your email servers. However, if you build it incorrectly you can just as easily block email going through filters because it will appear that all of your email comes from a server you don't control.

Sites like mailchimp and bitrix should have an SPF linkable record that shows the list of true servers to the receiving filter. For example here is the include for Mailchimp: [B][SIZE=12pt] include:servers.mcsv.net[/SIZE][/B]
Here's a full example SPF for "mydomain.com"

[B]TXT "v=spf1 mx include:servers.mcsv.net ~all"[/B]

This means trust the servers that are listed in my [B]MX[/B] records, and include the list at [B]servers.mcsv.net[/B] and finally the [B]~all[/B] means softfail if it comes from anywhere else or set it to [B]-all[/B] which means hardfail and don't accept mail from anywhere else but these sources.


that include command should get a list of all of the outbound servers that mailchimp uses for sending. That way a receiving server knows that mailchimp should be sending for you.

Also the sites that do a lot of sending are responsible to make sure their servers do not end up on an RBL(realtime blackhole list).

Finally, the sending servers really need to have their forward and reverse dns entries set up correctly so that they match *exactly* name to IP and IP to name.

If all of these things are done and correct the chances of going to spam are lessened, however if someone is still receiving your mail and it is ending up in spam or junk ultimately they may just need to whitelist it themselves.

One other thing, sites like Microsoft, Google, Yahoo and other mail services may have their own black hole list or spam server list. You may have to ask one of these sites to whitelist the server again to allow your mail to be received by people on those services.

If you get this deep into setting up your mail service I might then recommend an expert in these types of settings who can analyze the email you are sending and determine exactly why it is going to junk. You will need samples of email that went to junk sent back to you so you can look at the headers on the email.


Dan



Sent emails going to SPAM, sending from email templates within Bitrix24
Could it be the SPF records for the domain you're sending as? You'll need to add the bitrix24 sending servers to the SPF record if you're using one.

Dan
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