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Iphone app / voice messages, Playing sound files on phone is temporarily unavailable

I have just downloaded the Bitrix24 app on iphone 6.  All works well apart from when someone leaves me a voice message.  When I try and play it on the iphone, a message comes up "Playing sound files on the phone is temporarily unavailable".  

I can listen to the message from laptop when I logon to the desktop app.

Any ideas what I am doing wrong with the iphone??

THank you.
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