Director of Rajlaxmi Solutions Pvt Ltd
Rajlaxmi Solutions Pvt Ltd is one of the best IT service providers of ERP solutions for SMEs & large businesses in India. We are proud of more than 20-year history of selling & developing the best accounting software products at the best value.
Being a director of the company, I am supposed to know all ups and downs of the company every day. Bitrix24 made my life much easier. This software provides real-time reporting in just one click. In our case it is crucial as I have to supervise more than 60 people collaborating inside our Bitrix24 portal.
We are using almost all features of Bitrix24 such as CRM, Chat & video, business process and Project Management tools. CRM is used to evaluate the performance of our employees and have an overview of their daily activities, tasks and meetings.
By using Chat & Video feature we can instantly communicate internally as well as externally. These communication tools are very handy when it comes to sharing documents and files, receiving immediate feedback from our customers or having short roundups. Chats also provide a written proof if any evidence of made decisions or discussions is required.
Our team believes that Bitrix24 improved our productivity, as the tasks are getting more organized and on time. We are able to meet deadlines; scheduling meetings became easier. I should say that my overall organization is now depending on Bitrix24.
At the moment we are trying to explore the Telephony feature for our call centre with the help of “Nevpro Business Solutions”, the company which initially introduced us to Bitrix24.