Yes, Bitrix24 is CRM and website in one, which is one of the reasons why it’s a leading free CRM with over 8 million users. What does our CRM website integration do? Well, pretty much everything. CRM website form integration is probably the most popular use case. This is when people fill a form on your website (e.g. request a quote) and this information automatically ends up in your CRM. Order form is another popular CRM website integration that Bitrix24 excels at. This is when your website visitor orders an item and the order ends up in the CRM. Importantly, Bitrix24 CRM supports payment processing and shipping services, so you accept payments inside CRM and on your website as well.
Next is the website chat integration with CRM. This is when your website visitor uses a chat or a messenger (iMessage, WhatsApp, Telegram, Facebook, etc.) and all communications, questions and orders end up in Bitrix24 CRM. And yes, the clients can pay for your goods or services via chat as well. And if you are buying ads on Google or Facebook, Bitrix24 CRM tracks how much money is spent on each visitor, which keywords they entered, what they ordered, how much they paid and whether you are losing money on advertising or not. This feature is called Sales Intelligence.
Finally, Bitrix24 comes with a website builder so that you can create websites and landing pages that are automatically integrated with CRM. If you’d like to see it in action, your free Bitrix24 account is waiting for you here