Looking for free customer contact management tools? Look no further than Bitrix24, an online collaboration platform with over 35 tools for customer contact, sales, marketing, and support. Bitrix24 allows you to run all your customer communications from a single dashboard by connecting your communication channels (Facebook, Instagram, email, WhatsApp, web forms, phone calls, etc.) to the Bitrix24 Contact Center.
Not only that, but Bitrix24 can serve as a central hub for your customer support. All the incoming messages and requests you receive from your customers can be aggregated, queued, and distributed among your customer support specialists based on pre-set rules. In addition to that, you can use Bitrix24 Telephony to make/receive calls at discount rates and run a full-featured VBMA system featuring call tracking, routing, forwarding, recording, and even transcription.
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