Bitrix24 is the free customer service CRM you have been looking for. It is a simple yet powerful CRM system that covers all the aspects of the sales process - from lead generation to customer service. Through a customer service module in CRM called Open Channels, you can connect all major social media and messaging platforms (like Facebook, Skype, Instagram, Viber, Telegram, etc.) to your Bitrix24 account and get messages that your clients send you via these platforms answered by your customer support team - all within one tool.
As a result, you get all your customer service communications consolidated in one place, which makes it easier to handle customer requests, provide assistance to your clients, and ultimately boost customer loyalty along with your sales. Plus, Bitrix24 CRM can also be integrated with our in-house call routing, queuing, rules, canned replies, and chatbots.
Create a free Bitrix24 account now
to get an integrated customer service CRM solution and provide an even better customer experience to your clients!