Free customer support software

How to get customer support software totally free

There is a lot of customer support software out there. But how to choose a good customer support tool? Is it possible to get great customer support software free? Find the answers in this short article.

As there are many ways to contact customer support - email, social networks, website widgets, callback forms, phone, messengers, every company needs a tool that will connect and keep the history of all interactions from different platforms to solve issues and provide answers on time.

If you choose Bitrix24 as your free customer support software, as 5 million companies have already done, you will get plenty of tools to provide excellent customer support, as all popular social networks and messengers are connected to your Bitrix24 account. All messages are then distributed between Bitrix24 CRM agents, and all interactions are made and stored inside Bitrix24 CRM system for different agents to communicate with clients.

Bitrix24 provides routing and queuing options, individual and team inboxes with a two-way synchronization, contact center option with voice mail, IVR, phone number rental, including toll free and many more great tools (scroll down for more information).

And the biggest advantage is that Bitrix24 is totally free for 12 agents. You may create a full featured customer support center absolutely free of charge.

Register your free Bitrix24 account to see why companies all over the world choose Bitrix24 as their free customer support software.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic features

  • 12 agents free
  • Omni-channel contact center
  • Live chat for websites
  • Inbound and outbound call center
  • Email and shared inboxes
  • Social media support
  • Messenger support
  • Classic helpdesk with ticketing
  • Built-in CRM
  • Cloud, mobile and on-premise (open source code access)
Free online task management for small businesses

Routing and reports

  • Support groups
  • Routing and transfer rules
  • Canned responses
  • Chat bots
  • Business hour settings
  • Custom greetings
  • Satisfaction ratings
  • Automation
Free task management for business

Live chat

  • Works with any website (embed code)
  • Fully customizable (own styles and CSS)
  • Entire website or specific pages
  • Display rules
  • Save to CRM
  • Personal data collection consent
  • Multiple languages
  • Learn more
Team task management open source

Social media messengers

  • Facebook
  • Facebook Messenger
  • Instagram Business
  • Viber
  • Telegram
  • WhatsApp (third-party integration)
  • Skype, Slack, Twilio, more (Microsoft Bot framework)
  • Learn more
Free open source task management for business

Email and team inboxes

  • Individual and team inboxes
  • Access rules
  • Two-way synchronization
  • Gmail, Yahoo, iCloud, Microsoft, etc.
  • IMAP
  • Integration with CRM, tasks and chat
  • Learn more
Free task management and collaboration

Call center

  • Inbound and outbound
  • Call recording and quality control
  • IVR
  • Set phone hours
  • Greeting, on hold, voice mail
  • Phone number rental, including toll free (1-888)
  • PBX integration (Asterisk, 3CX, RingCentral, etc.)
  • SMS and bulk texting
Free CRM with task management for small business

Classic helpdesk (on-premise)

  • Ticket creation
  • Priority
  • SLA
  • Ticket status
  • Notifications
  • Email to ticket automation
  • Learn more
Task business management

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, feel free to read Bitrix24 manual in order to better understand how each intranet component works. Download the free trial version to see how Bitrix24 could be integrated with other tools or within your server (access to source code included). Available here.

7,000,000+ organizations have chosen Bitrix24