Bitrix24 is a free CRM with lead routing automation rules. What is lead routing, exactly? If your company generates a large number of incoming leads, they have to be distributed among your sales agents to be processed as soon as possible. It is called lead routing and it can be fully automated. Here's an example of lead routing workflow that divides incoming leads according to potential deal size.
Importantly, Bitrix24 allows you to establish different lead routing rules for different lead sources. For instance, you can specify lead routing rules specifically for telephony and have a different lead routing process that involves different employees for website live chat.
You can fully automate lead processing and set rules for automatic re-assignment leads to other agents, if the first one did not process assigned leads within a set period of time. Bitrix24 is also capable of alerting supervisors every time, as there are interruptions in automatic lead processing. And with smart lead routing, any time your employees log out or go on break, they are excluded from a lead processing line.
Try Bitrix24 today and prepare to be impressed.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.