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Social intranet and enterprise social networking are the two most popular formats for unified collaboration platfrom:
Real time communications tools like instant messaging, group chat and video conferencing are a critical part of any unified collaboration platform.
For sales and customer service, telephone still rules supreme. Make sure it among unified collaboration tools at your disposal.
Some claim email is dead. We don’t buy it. That's why Bitrix24 comes with a fully featured email server.
Please read Bitrix24 manual, if you'd like to know how different collaboration work. And if you want to buy on premise editions of Bitrix24 that come with API, CMS and source code, please download trial version here.