Online customer support software

Online customer support software budget options

Online customer support software is a must-have for companies to provide customers with support services. It’s really crucial for every company to have a tool with all necessary features in one place.

Choose Bitrix24 as your online customer support software to get access to all important tools to deal with customer care issues.

In Bitrix24 you can receive, keep, manage and solve customer requests that reach out from all popular channels: email, telephone, website live chats and web forms, social networks and messengers. All these requests are then logged into Bitrix24 CRM with the history of interactions and progress saved for each and every employee to stay on track of the situation.

You can then customize queueing and routing options for each agent by separating queues for each channel, canned replies and conversations transfers.

What is more, reports in Bitrix24 allow to evaluate work efficiency of each employee as reports give information on activity by day or by channel, client satisfaction or average response time.

What makes Bitrix24 one of the most affordable customer support software today? Unlike Zendesk, Intercom, Freshdesk and others Bitrix24 pricing isn’t based on users, meaning you’ll keep paying the same price even as your support team and customer inquiries grow in numbers.

Register your Bitrix24 account to try all the great tools that Bitrix24 offers as online customer support software.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • 12 agents free
  • Omni-channel contact center
  • Live chat for websites
  • Inbound and outbound call center
  • Email and shared inboxes
  • Social media support
  • Messenger support
  • Classic helpdesk with ticketing
  • Built-in CRM
  • Cloud, mobile and on-premise (open source code access)
Free online task management for small businesses

Routing and reports

  • Support groups
  • Routing and transfer rules
  • Canned responses
  • Chat bots
  • Business hour settings
  • Custom greetings
  • Satisfaction ratings
  • Automation
Free task management for business

Live chat

  • Works with any website (embed code)
  • Fully customizable (own styles and CSS)
  • Entire website or specific pages
  • Display rules
  • Save to CRM
  • Personal data collection consent
  • Multiple languages
  • Learn more
Team task management open source

Social media messengers

  • Facebook
  • Facebook Messenger
  • Instagram Business
  • Viber
  • Telegram
  • WhatsApp (third-party integration)
  • Skype, Slack, Twilio, more (Microsoft Bot framework)
  • Learn more
Free open source task management for business

Email and team inboxes

  • Individual and team inboxes
  • Access rules
  • Two-way synchronization
  • Gmail, Yahoo, iCloud, Microsoft, etc.
  • IMAP
  • Integration with CRM, tasks and chat
  • Learn more
Free task management and collaboration

Call center

  • Inbound and outbound
  • Call recording and quality control
  • IVR
  • Set phone hours
  • Greeting, on hold, voice mail
  • Phone number rental, including toll free (1-888)
  • PBX integration (Asterisk, 3CX, RingCentral, etc.)
  • SMS and bulk texting
Free CRM with task management for small business

Classic helpdesk (on-premise)

  • Ticket creation
  • Priority
  • SLA
  • Ticket status
  • Notifications
  • Email to ticket automation
  • Learn more
Task business management

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read Bitrix24 manual in order to better understand how each intranet component works. If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently using download trial version here.

6,000,000+ organizations have chosen Bitrix24