Your sales and customer success HQ

Generate demand with our free CRM to create a steady stream of new incoming requests. Automate omnichannel prospecting to find customers on the web, social media and messengers.

• Web forms

• Sites and landing pages

• Facebook Lead Ads and Google Ads

• SMS, voice broadcasting, Instagram DM

• Email prospecting

• Callback requests

• Automated funnels

Shorten your sales cycle by 30% and get your deals moving through the pipeline faster by automating pipeline management.

• Pipeline management

• 360 customer view

• Real-time sales rep reporting

• Product catalog inside CRM

• Estimates and invoicing

• Online client meetings

• Automated activity scheduling

Grow your revenue with AI-powered phone sales enablement tools. Launch your call center in 1 hour by using a CRM solution that’s natively integrated with various telephony providers.

• Inbound and outbound calls

• Local number rental

• Automated call distribution

• Call recording & transcription

• Sales scripts & AI call analysis

• Caller ID

• Desktop, iPhone, Android

Delight your customers, minimize churn and maximize customer lifetime value with omnichannel customer support. Bitrix24 CRM software covers 100% of customer communication needs, from email to WhatsApp.

• Omnichannel support

• Website chat

• Call center

• Online meetings

• Service desk

• Customizable helpdesk (SPA)

• AI assistance

Analyze your customer base, leads and opportunities to run cost-effective marketing campaigns that drive results and accelerate revenue growth.

• Smart segmentation

• Email campaigns

• Lead nurturing

• Lookalike audience creation

• Marketing & campaign analytics

• Customer journey mapping

• Fully automated marketing

Amplify your sales force effectiveness by automating lead generation, pipeline movements and eliminating manual labor for routine tasks.

• Automated sales funnels

• Rules, triggers, conditional logic

• AI call transcription

• CRM field autocompletion

• No-code automation builder (SPA)

• E-signature vis email or SMS

• Automated billing and invoicing

Equip your sales force with tools that automate routine tasks, reduce manual errors, and give access to accumulated knowledge to the new sales team members.

• Knowledge management

• Sales scripts

• Mobile employee management

• Doc generation & e-signatures

• Approvals

• Proactive CRM

• Online payments

Interact with clients inside Bitrix24 by creating shared workspaces, tasks, projects or collabs. Make your schedule easily available for appointment booking. Provide easy access for clients to access their documents, contracts, invoices and more!

• Calendars

• Appointment booking

• Resource booking

• Online meetings

• Recurring tasks

• Reminders

• Projects and collabs

Make data-driven decisions and find hidden profit centers. Set KPIs and track progress in real time with customizable dashboards. Bitrix24 is the only customer relationship management platform that comes with its own business intelligence engine.

• Sales agents performance

• Sales targets

• Plan/fact reports

• KPI tracking

• Marketing ROI reports

• Individual dashboards

• Workload management

Take your CRM with you wherever you go by using an iOS and Android app that’s been installed over 1 million times.

• Real-time access to all client data

• Answer client calls via company phone

• Send and receive emails

• Maps and geolocation

• New lead notifications

• Chat and video calls

• Mobile tasks and assignments