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Customer Service

How to Handle Customer Complaints: 10 Techniques

A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.

12 min read

Customer Service

8 Ways to Impress Clients During the Holiday Season

There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.

10 min read

Customer Service

10 Essential Keys To Success When Working Remotely With A Client

Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.

11 min read

Customer Service

10 Ways to Gain Customer Trust and Confidence

In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.

9 min read

Customer Service

9 Perfect Ways to Deal with a Client’s Negative Feedback

We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.

11 min read

Customer Service

7 Secrets for Using AI to Improve Customer Experience

It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.

10 min read

Customer Service

How to Get Customer Feedback Online: 10 Easy Ways to Gather Opinions From Customers

Customer feedback is the direct hotline to what your clients think of your business and it gives you valuable data on which to base your future strategy. Here are our 10 easy ways to get effective customer feedback.

9 min read

Customer Service

12 tips for an effective customer service case management

Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.

10 min read

Customer Service

Ecommerce after sales service: Why is it important for your ecommerce business?

If you’re in the ecommerce game, you’ll know that there’s one overarching aim of your business: to increase your profit margins. In this article, we’ll cover the advantages of ecommerce after sales service before diving into a range of useful strategies you can implement.

9 min read

Customer Service

Client Onboarding Guide: 7 Crucial Tips For Better Client Relationships

Customer-client relationships have changed drastically in the 21st century. So to help you use onboarding as a way of connecting with — and keeping — customers, we’ve created a client onboarding guide made up of 7 handy steps that will boost your approach.

10 min read

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