Customer Success Stories With Bitrix24

Jefferson Rodrigo Bauer

Clients relations manager, Companhia de Tecnologia da Informação e Comunicação do Paraná - Celepar

Supported by a set of task management, analysis and information sharing tools, w've been able to create workflows for communications and approvals of internal processes, generating increased productivity.

Background

The Paraná Information and Communication Technology Company (Celepar) is a mixed capital company of the Government of the State of Paraná. It serves the state administration structure in the 399 municipalities of Paraná. The company develops and operates digital solutions for the Government of the State of Paraná, society and the market.

Challenge

The main problem we were addressing was maintaining better control of the relationship with our customers, with easy access to the conditions of each contract, complemented by better management of our negotiations, monitoring all phases of the process.

Solution

With Bitrix24, we've got a model that allows us, in an agile and controlled way, to access information on all current contracts, their main contacts and, in an automated way, to initiate negotiation actions for extensions or new contracts. Supported by a set of task management, analysis and information sharing tools, we are able to create workflows for communications and approvals of internal processes and also for sharing information between teams, generating increased productivity and optimization of steps.

A reliable foundation for project and client management for an IT company from Brazil

Jefferson Rodrigo Bauer

Clients relations manager, Companhia de Tecnologia da Informação e Comunicação do Paraná - Celepar

Background

Challenge

Solution

Companhia de Tecnologia da Informação e Comunicação do Paraná - Celepar and 15 million other businesses around the world have chosen Bitrix24

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