KPI – Company Efficiency

Evaluate detailed reports on key indicators over selected periods. Statistics for all the goals and the current results of the employee's performance are displayed on an interactive progress bar with bonus marks. These gamification techniques affect positively on your employees, motivate them and can make results easier to retain.

Display charts on the main dashboard that allows to track your employees’ activity and productivity by minutes.

You can export the KPI statistics report to a XLS file.

Set the object parameters filter within entities, statuses, products, responsible persons, payers, etc. The more parameters you set, the more difficult it will be to achieve the goals.

Result types are based on the main Bitrix24 entities: tasks, leads, deals, invoices, quotes, activities and calls. Entity percentage is an outstanding parameter that helps to compare key indicators within two entities.

You can set individual parameters — user fields — in order to achieve the right objectives and fulfill the needs of your company.

Integrated approach to goal-setting

Set goals for your employees within result types. Set a target indicator that the responsible should strive for. A goal can be short- and long-term. Use the copy function to reduce your time costs when creating new goals.

Set short- and long-term goals. A month, quarter or a year — set any period you want to automatically repeat them on a regular basis.

Reward your employees for good work and goals achievement. Set one-time, partial, proportional bonuses or payments for each goal accomplishment.

Evaluate tasks execution by your IT-department. Set type results and goals within the Tasks entity. Count them by total number of executed tasks, spent or planned hours, projects and responsible employees, etc.

It's very important to provide your clients with ready solutions on time. With the help of our App you can measure how employees meet deadlines.

Unleash the potential of the employees who perform the efficient results when achieving the goals.

Find professionals among the specialists of your sales department. Set ambitious goals but not unrealistic ones within the Deals, Invoices and Quotes entities.

The most valuable employee would attempt to convince a customer to take some very special offer or raise the amount of a transaction.

Analyze the high bounce rate of your managers and look for one who would need some additional Customer Negotiation Tactics and Relationships training.

Operators of your call center can contribute to the success of your company moving prospective clients towards being customers. In order to evaluate the efficiency set goals for them within the Calls or Leads entities.

Configure the conditions for goal setting: outcoming and incoming calls, lead generation channels, performance in the negotiations, etc.

Set the call duration condition to find out how an operator can keep clients engaged in the conversation.

Add users fr om the basic Employees platform and set payment options by periods. Administrator of the app can configure and set the employee permissions to the achievements of the colleagues, and also specify edit and view rules for the head of the company.

KPI — Company Performance App for Bitrix24 is an automated performance management solution that helps you achieve key objectives and demonstrate the effectiveness of your employees.

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The app is available for free with no time limit, but with a limit of 5 users with active or archival goals.

The link provides information on tariffs for a larger number of employees.