Blogs

Route an Outgoing Call from Phone to Browser

Route an Outgoing Call from Phone to Browser

In Bitrix24 Contact Center module, if you rent a number or have a PBX connection and have a SIP device connected, the outgoing calls are made via this SIP phone by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back. Click to learn more.
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Contact center
Calls to Extension Numbers

Calls to Extension Numbers

If you are using Bitrix24 Contact Center for client communication and have several agents, there is a cool option to configure extension numbers for each of your agents.
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Contact center
Connect Zoiper Softphone to Bitrix24

Connect Zoiper Softphone to Bitrix24

We are happy to inform you that now it is possible to connect Zoiper softphone to Bitrix24. Learn how to save big on call center services with Bitrix24.
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Contact center
Connect Apple Business Chat to Bitrix24

Connect Apple Business Chat to Bitrix24

You can now connect Apple Business Chat to your Bitrix24. Thanks to this option you can easily process clients' messages sent via iMessage directly inside your Bitrix24 account.
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Contact center
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Connect WhatsApp to Bitrix24

Connect WhatsApp to Bitrix24

Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
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Contact center
Bitrix24 Open Channels Now Work With Instagram

Bitrix24 Open Channels Now Work With Instagram

Now you can connect Instagram to Bitrix24 Open Channels in just a few clicks and enjoy new integration. 
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Contact center
Bitrix24 Website Widget: Chat, Web Form And Callback

Bitrix24 Website Widget: Chat, Web Form And Callback

Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account. Here are the advantages the widget provides.
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Contact center
Bitrix24 Live Chat For Websites Is Out!

Bitrix24 Live Chat For Websites Is Out!

Website live chat has been added to Bitrix24 Open Channels.

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Contact center
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