, Bitrix Gold Partner, Netherlands.
IMPORTANT. This integration is currently available for self-hosted Bitrix24 only.
A few additions to Bitrix24 to facilitate the main activities that your company performs can make a very big difference in both adoption and return on the investment that you put into your intranet. There is always a give-and-take in the implementation of any technology, but finding the pain points for users and alleviating them can have big rewards.
For an experienced Bitrix partner, it’s not hard to make minor adjustments that avoid the notorious “work-around” -- the adjustment that your employees have to make in order to accommodate the way the software works. The reverse is how it should be: your software should be adjusted to the way you work.
Below are some minor adjustments that have been placed into Bitrix24 onsite intranets which are small in scope, but great in effect. The following specific examples, we hope, will help to trigger ideas for improvements in your Bitrix24 – and we’d love to hear about them!
Support ticket widget
At an IT service company, the majority of employees that interact with clients need to use the ticketing system. That means getting it on the front page and getting it looking good.
1. Sits next to Activity Stream on main page
2. Lists tickets in various statuses / responsibility
3. Links to ticket list view filtered according to Point 2 above
4. Customized skin on ticket list