Bitrix24 Solutions

Bitrix24 Solutions

Bitrix24 is a software program that can help you manage all your projects, optimize your sales funnel, and grow your business with curated features like an e-commerce store. There are many benefits to using Bitrix24 in your office. To break down these benefits, we can break down each solution according to the area it applies best.

By role

The best way to understand how Bitrix24 can help your company is to identify its purpose in each individual role. There are various positions, but four basic areas encompass the benefits best - marketing, human resources (HR), project management, and customer service.

Marketing

One of the most helpful tools that a software program can provide is the ability to keep track of marketing efforts. With Bitrix24, you can track your marketing budget, watch as prospects work through the sales funnel, and keep notes on any updates.

Since Bitrix24 connects teams together, it is easier to manage costs and track time spent on tasks. Gathering more data on these key points helps companies to increase their ROI (return on investment) and make better marketing decisions.

Human Resources (HR)

Bitrix24 makes a human resource team’s job easier. Just a few of the benefits include:

  • Timecards stored in one place with limited access to those who need them. Tracking time and tasks has never been easier
  • Create a company directory with an option for each employee to create their own social profile
  • Have employee handbooks and other resources in one place for everyone to easily access
  • Announcement boards for company updates and communications
  • Encourage company communication and organize them more easily with tasks, calendars, and groups

The best benefit is that Bitrix24 makes running reports easier. This helps HR departments be more efficient at their jobs.

Project Management

Project management is all about organization and collaboration. Project managers who have Bitrix24 find that they can keep more projects going while also encouraging better communications between team members.

Project managers can create tasks easily with customizable templates in the project management tool. Within these templates, team members on each task can keep their communication in one spot so everyone is always updated on project updates. Teams can also link calendars together and collaborate on meetings with customers or other contractors on jobs.

On top of easily creating custom tasks, managers can assign tasks to team members. If some tasks are repeating, managers can set up task automation with custom time frames (i.e. weekly, monthly, bi-weekly, every 10 days, etc.). This helps reduce the time managers spend on assigning tasks each week.

Customer Service

One of the main features of Bitrix24 is its support for customer service. The Bitrix24 Customer Contact Center helps your company put a strong focus on customers. With our tools, your company will be able to answer questions and solve problems in real time. These channels can be open in many ways, including across different devices. Having this variety of customer service tools allows you to put the customer first.

Software for CRM or client relationship management is a critical component of providing good customer service to potential and current customers. Since CRM tools focus on managing relationships, it is a great place to keep critical notes to keep everyone on a team in the loop for any contact with customers.

Aside from the customer contact center and CRM tool with sections for notes, Bitrix24 enables high customer service through:

  • Integrated social networks
  • CRM Web Forms
  • Bots and AI
  • Instant Messenger

By Industry

Legal

Legal teams oversee a lot of ongoing cases. Bitrix24 helps legal teams with managing their tasks. Between analytics, legal process outsourcing, and advertising, there are a lot of things that need managing. Give your law firm a competitive edge by having a comprehensive, organized, internal structure. Some solutions that Bitrix24 provides lawyers on their cases are:

  • CRM software
  • Email marketing automation
  • Employee workload management
  • File sharing and drive
  • Real-time communications
  • Access permissions

All this comes with a mobile map for better accessibility from any device.

Retail

There is a lot of information retail companies need to manage - from costs to income. However, just as important is the customer relationship management that is required for retail shops. Both require solutions for behind-the-scenes and in face-to-face situations:

  • Website builder
  • Lead tracking and web forms
  • Marketing automation
  • Omni-channel customer service
  • Sales analytics

Bitrix24 helps create better, more personalized shopping experiences. With improved face-to-face solutions, retail businesses build brand loyalty in their customers which leads to increased sales. If you are looking for better conversions, this software can help.

Travel

For companies that deal with travel, there are many tiny details that need to be managed. If you need to keep track of your client’s trips, flights, and cruises, managing the workflow can be challenging. If there are leaks in your pipeline or you need help automating tasks, it can all be done from one platform.

There are just as many details if you are organizing travel for employees, such as flights, car rentals, and hotels. Each of these details is easier to handle when the data is easily collected, stored, organized, and accessed. View tasks and encourage productivity with Bitrix24.

Transportation and Storage

One of the key points about transportation and storage is knowing where each item is in the pipeline. Transportation companies rely on a lot of analytics and make a business off accurate times. These industries are very competitive and having the best, fastest in-house support from Bitrix24 gives your company an edge.

Time management and calendars are vital to transportation companies. Using management software for help with tasks, project management, and documents helps with the storage aspect of the business. Bitrix24 provides solutions for all of these points but is also a CRM component to manage customer relationships.

Do not let your IT infrastructure slow you down. Stay on top of all your data with the Bitrix24 tools and solutions that can do the job.

By Need

There are specific needs that Bitrix24 solutions can provide companies, specifically mobility, productivity, communication, plus management and leadership.

Mobility

Stay connected from wherever you are working. Outsource projects to long-distance contractors. With Bitrix24, you will no longer have troubles with these issues or dealing with productivity problems. Our reliable tools bring a platform that works across various devices so you can assign, lead, manage, and collaborate from anywhere.

Productivity

Reaching goals doesn’t have to be so hard. Bitrix24 helps boost performance, manage time cards, track task times, and more. With all these solutions in your arsenal, you can increase productivity and complete projects more easily.

Having an automated software program to help manage small tasks, you can focus on the big things. Our software helps teams collaborate better and improve teamwork.

Communication

Everyone knows the saying “teamwork makes the dream work”. That is because teams can get more done when they work together. Bitrix24 helps teams collaborate and organize their efforts through custom task creations and shared calendars.

Instant messenger, voice and video calls, telephony, and HD video conferencing are all communication tools that benefit companies. Bitrix24 has all these tools and more for better task management and teamwork.

Management and Leadership

Part of successful management and leadership is knowing how to delegate. Bitrix24 tools help managers to assign tasks more easily while also tracking time and progress. Teams working together helps to accomplish more tasks.

Some of the best management tools that Bitrix24 offers include

  • Task dependency
  • Custom task templates
  • Increased communication channels
  • Automated tasking abilities
  • CRM dashboards
  • Real-time collaboration
  • Shared documents

Let our tools help manage whatever it is you need to manage.

By Tool

Is there a specific tool your company needs to improve performance? Check out the following tools available from Bitrix24.

Telephony

Easily integrate your telephone system with a CRM tool. When using our telephony solution, you will never miss another call or forget to record the client information received. Now you can easily track every conversation, including storing it directly to a CRM tool for use in the future.

When using telephony, you can take your customer service to the next level and improve your relationships. If you are looking for a way to improve your company’s abilities to service customers or just want to give your client an edge, telephony solutions could be the answer.

Calendars

Create shared calendars for company use, teams, or even personal calendars to increase productivity. Keeping everyone informed of important dates can save the HR department a lot of work. Bitrix24 even has a feature to communicate within the calendar for easier use. It’s as simple as scheduling, syncing, and sharing. The best part is that it only takes a few clicks.

CRM

Bitrix24 CRM helps your company stop missing opportunities from miscommunication. Happy customers are worth their weight in gold, so keeping them happy helps your company grow. Putting them at the heart of the company processes is the purpose of a great CRM tool.

Keeping notes can help keep teams on the same page and fully aware of client needs. Our CRM tool will help your teams effortlessly juggle thousands of customer interactions at once. Taking these complex interactions and simplifying the process improves the efficiency of interactions.

Tasks and Projects

Stay on top of tasks with Bitrix24. Whether you are assigning the tasks or fulfilling assignments, our solution can provide you with the most efficient tools. Organized tasks helps team members to avoid missed deadlines or delayed deadlines.

Project management is all about managing workflow and completing projects in a timely fashion. When possible, you can automate tasks or attach task dependency to change according to specific criteria. Sharing files and organizing storage helps companies and teams collaborate better too.

Website Builder

Every company needs a website. Whether you are just keeping customers up to date or listing specific products or services, a website is a company’s way of telling the world who they are and what they do. Having a beautiful website can increase sales and impress your customers. While it may be intimidating to build a website, it can be done faster than ever with Bitrix24.

Increase customer service with our website tools for chatting and CRM forms. We don’t just help you make a website, but we help support it with everything you company needs to be successful.

Contact Center

Customers are used to having a variety of communication channels available for use and that can be overwhelming. Today email, telephone, social media, instant messenger, web forms, live webchats, and more are all available. When your company is easier to contact, they have more potential for building relationships.

If you are feeling stressed from all the communication channels, let Bitrix24 help you sort through it all. Streamlining your communications helps you stay informed, organized, and able to respond faster.

By Business Size

Companies of different sizes come with different needs. Bitrix24 has helped thousands of companies of every size, so we are confident that we can help you too.

Solo Entrepreneur

There are so many things to manage when you are a one-person-show. With Bitrix24, it feels like you have a whole team on your side. From managing projects, time, and billing, we can help you automate many tasks to focus on the more important things for your business.

Small Business

Owners of small businesses are generally focused on growing their company. For many, starting a business feels easy while managing it is hard. The more your grow and do business, the more need you will have for a solution that supports your goals.

Use Bitrix24 to support internal infrastructure while also building external relationships. This is done by managing employees, customers, projects, and marketing efforts all in a single platform.

Enterprise

Dominating a market means that you have a big business with more complex processes. More employees and business units require more channels for communications and a bigger need for organization. For companies with multiple locations near and far, this is the key to staying cohesive.

Bitrix24 provides solutions for dealing with the complexities of big companies. Through better tools, the company is more productive and efficient. Company directories and custom task templates keep everyone on the same page and feel more like a single unit. This makes companies more manageable, powerful, and productive.

See for Yourself

If you feel like Bitrix24 is something you would be interested in trying, contact us today. We can talk you through some of the benefits and features that will best fit your company’s needs. If you would like to know more about our pricing structure and what is available through out free version, visit our page here.