Today, a customer might message you on WhatsApp, comment on an Instagram post, start a live chat, or call. Each channel is a potential entry point, but managing responses across all of them consistently is a operational challenge. The goal isn't just to be present everywhere — it's to have every conversation, regardless of origin, flow into the same place with context.
These partner applications extend Bitrix24's omnichannel capability by adding specialized automated handling at the point of contact. They are for teams that interact with customers across multiple messaging apps and websites and want to apply consistent, automated qualifying or support logic before a live agent gets involved.
Chat Booster: Lets you set up automated chatbots for your website or WhatsApp that engage visitors immediately, ask qualifying questions, and then route the conversation — along with the captured history — directly to the right sales consultant in Bitrix24. It keeps initial contact from stalling when your team is busy.
BotSL AI: Connect your ChatGPT assistant to WhatsApp, Instagram, Facebook, Telegram, or live chat, all from Bitrix24. Let AI handle text and audio responses, automate CRM tasks, schedule calls and appointments, and even create payment links — so your business responds and sells automatically.
GPTMaker Conector: This app connects sophisticated AI agents built on the GPTMaker platform directly to your Bitrix24 Open Channels. You can train an agent on detailed documentation or processes, and it will handle initial customer conversations across any connected app before seamlessly handing off the complete chat history and a new lead record to your team.
PowerBot: Designed for teams that want less complexity in chatbot setup, this app simplifies creating automated response sequences for your Open Channels. The focus is on getting a basic qualifying or support bot live quickly, without extensive technical work, to manage common inquiries.
Edward. CRM assistant: Working inside your Bitrix24 interface, Edward acts as an internal guide and reminder system. It can surface forgotten leads in chat, help draft customer messages, run mini-training courses for your team, and flag missed calls — aiming to close the small gaps that busy teams often miss.
The underlying utility is channel-agnostic automation. These tools help teams meet customers on their preferred app while ensuring the business logic and data capture remain unified within Bitrix24. Explore these and other solutions on the Bitrix24 Market.