Articles

Negotiation skills are often seen as an art — an intrinsic talent that some people have and others don’t. But at Bitrix24, we’re here to bust that myth.

Elevate your customer experience with Bitrix24's comprehensive tools. Discover strategies for personalized interactions, efficient support, and building lasting customer relationships.

What seemed to be a dream technology back then is now, in fact, very much real. AI-powered chatbots are all around us – we see (and use) them everyday, especially when it comes to obtaining information and receiving customer support.

In this article, we'll guide you through recognizing the signs that indicate it's appropriate to terminate a relationship with a client. We'll also provide insights on how to handle it professionally and minimize any potential damage.

In this article, we will go through the common mistakes we make in client interaction management, along with solutions you can try. If you want to find surefire ways to make connections and nurture relationships with existing and potential clients, read on.

To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.

Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.

If you’re struggling with getting your project kickoff meeting agenda together or need help with your project kickoff planning, keep reading. Here are some tips to pull off a successful project kickoff meeting.