IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.
Bitrix24 is a professional call center software unlike any other because it is accompanied by cheap international phone number renting, all kinds of automation, fully-featured CRM, social networks integration, lead and deal generation facilities, marketing tools and other essential features expanding classic call center to a unique business support solution.Bitrix24 Free Call Center Software lets you run a full-featured call center integrated with CRM tools. You can make and receive calls, set up call queues, record conversations, and manage leads—all without extra software.
Yes, you can access call center features for free but renting phone numbers, outbound calling or SIP connector requires a paid commercial plan.
Calls are logged directly in CRM, with client records matched by caller ID and missed calls automatically converted into leads. Agents can add notes or assign follow up during a call.
Features include call queues, automatic distribution, intelligent routing, voicemail, internal extensions, hold/pause, call transfers, greeting messages and call recordings.
Yes you can automate lead assignment, call logging and task creation via business process workflows and CRM triggers to streamline call center operation.
Yes the CoPilot assistant can transcribe calls, analyze agent performance against scripts, autocomplete CRM fields and provide recommendations to improve call quality.
Yes mobile apps for iOS and Android let agents make and receive calls on the go. Desktop and cloud options support fully remote and distributed teams.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open-source code, please visit the Bitrix24 Self-Hosted page.