Best call center software

Bitrix24 is the best Call Center software with mature CRM module, other communication channels, including social networks. Automation, marketing campaigns, integrations and collaboration tools are also in the kit!

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.

Bitrix24 is a professional call center software unlike any other because it is accompanied by cheap international phone number renting, all kinds of automation, fully-featured CRM, social networks integration, lead and deal generation facilities, marketing tools and other essential features expanding classic call center to a unique business support solution.

If you choose a cloud version, you can start setting up your account within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on-premise.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Custom quotes and invoice 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Free CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll-free number
  • Use your number
  • Call recording
  • Call forwarding

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

9,000,000+ organizations have chosen Bitrix24