Helpdesk ticketing system is important for companies to provide great customer service and keep customers satisfied. But what if you could get one
of the best help desk ticketing systems without paying additional cost? How is that possible? By having a helpdesk ticketing system available in a
unified all-in-one platform. Intrigued?
Here is Bitrix24. It gives you a choice between a classic ticketing system (think osTicket) and a modern live-chat based
ticketing system (think Intercom).
A self-hosted version of Bitrix24, hosted on your own server or in private cloud, is an all in one platform with modules like communications, project
management, CRM, sites and landing pages as well as helpdesk ticketing module.
By choosing a suitable on-premise version (from 50 to unlimited users with no per user pricing) you get a classic helpdesk ticketing system with the best features to:
implement the ticket submission to create tickets, set priorities, ticket statuses and notifications;
manage service level agreement preferences (SLA);
analyze replies of technical specialists;
set email to ticket automation;
register ticket response time and efficiency.
The above list of Bitrix24 advantages isn’t full, but don't take our word for it. Try a 100% free cloud version of our helpdesk system trusted by over 5 million
businesses since 2012 or activate a thirty-day on-premise trial to run Bitrix24 on your own server.