Helpdesk ticketing system trusted by 5 million companies

Helpdesk ticketing system trusted by millions

Helpdesk ticketing system is important for companies to provide great customer service and keep customers satisfied. But what if you could get one of the best help desk ticketing systems without paying additional cost? How is that possible? By having a helpdesk ticketing system available in a unified all-in-one platform. Intrigued?

Here is Bitrix24. It gives you a choice between a classic ticketing system (think osTicket) and a modern live-chat based ticketing system (think Intercom).

A self-hosted version of Bitrix24, hosted on your own server or in private cloud, is an all in one platform with modules like communications, project management, CRM, sites and landing pages as well as helpdesk ticketing module.

By choosing a suitable on-premise version (from 50 to unlimited users with no per user pricing) you get a classic helpdesk ticketing system with the best features to:

implement the ticket submission to create tickets, set priorities, ticket statuses and notifications;
manage service level agreement preferences (SLA);
analyze replies of technical specialists;
set email to ticket automation;
register ticket response time and efficiency.

The above list of Bitrix24 advantages isn’t full, but don't take our word for it. Try a 100% free cloud version of our helpdesk system trusted by over 5 million businesses since 2012 or activate a thirty-day on-premise trial to run Bitrix24 on your own server.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

12 agents free
Omni-channel contact center
Live chat for websites
Inbound and outbound call center
Email and shared inboxes
Social media support
Messenger support
Classic helpdesk with ticketing
Built-in CRM
Cloud, mobile and on-premise (open source code access)

Free online task management for small businesses

Routing and reports

Support groups
Routing and transfer rules
Canned responses
Chat bots
Business hour settings
Custom greetings
Satisfaction ratings
Automation

Live chat

Works with any website (embed code)
Fully customizable (own styles and CSS)
Entire website or specific pages
Display rules
Save to CRM
Personal data collection consent
Multiple languages
Learn more

Social media messengers

Facebook
Facebook Messenger
Instagram Business
Viber
Telegram
WhatsApp (third-party integration)
Skype, Slack, Twilio, more (Microsoft Bot framework)
Learn more

Free open source task management for business

Email and team inboxes

Individual and team inboxes
Access rules
Two-way synchronization
Gmail, Yahoo, iCloud, Microsoft, etc.
IMAP
Integration with CRM, tasks and chat
Learn more

Call center

Inbound and outbound
Call recording and quality control
IVR
Set phone hours
Greeting, on hold, voice mail
Phone number rental, including toll free (1-888)
PBX integration (Asterisk, 3CX, RingCentral, etc.)
SMS and bulk texting

Free CRM with task management for small business

Classic helpdesk (on-premise)

Ticket creation
Priority
SLA
Ticket status
Notifications
Email to ticket automation
Learn more

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read Bitrix24 manual in order to better understand how each intranet component works. If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently using download trial version here.