Helpdesk ticketing system trusted by 5 million companies

Helpdesk ticketing system trusted by millions

Helpdesk ticketing system is important for companies to provide great customer service and keep customers satisfied. But what if you could get one of the best help desk ticketing systems without paying additional cost? How is that possible? By having a helpdesk ticketing system available in a unified all-in-one platform. Intrigued?

Here is Bitrix24. It gives you a choice between a classic ticketing system (think osTicket) and a modern live-chat based ticketing system (think Intercom).

A self-hosted version of Bitrix24, hosted on your own server or in private cloud, is an all in one platform with modules like communications, project management, CRM, sites and landing pages as well as helpdesk ticketing module.

By choosing a suitable on-premise version (from 50 to unlimited users with no per user pricing) you get a classic helpdesk ticketing system with the best features to:
  • implement the ticket submission to create tickets, set priorities, ticket statuses and notifications;
  • manage service level agreement preferences (SLA);
  • analyze replies of technical specialists;
  • set email to ticket automation;
  • register ticket response time and efficiency.
The above list of Bitrix24 advantages isn’t full, but don't take our word for it. Try a 100% free cloud version of our helpdesk system trusted by over 5 million businesses since 2012 or activate a thirty-day on-premise trial to run Bitrix24 on your own server.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • 12 agents free
  • Omni-channel contact center
  • Live chat for websites
  • Inbound and outbound call center
  • Email and shared inboxes
  • Social media support
  • Messenger support
  • Classic helpdesk with ticketing
  • Built-in CRM
  • Cloud, mobile and on-premise (open source code access)
Free online task management for small businesses

Routing and reports

  • Support groups
  • Routing and transfer rules
  • Canned responses
  • Chat bots
  • Business hour settings
  • Custom greetings
  • Satisfaction ratings
  • Automation
Free task management for business

Live chat

  • Works with any website (embed code)
  • Fully customizable (own styles and CSS)
  • Entire website or specific pages
  • Display rules
  • Save to CRM
  • Personal data collection consent
  • Multiple languages
  • Learn more
Team task management open source

Social media messengers

  • Facebook
  • Facebook Messenger
  • Instagram Business
  • Viber
  • Telegram
  • WhatsApp (third-party integration)
  • Skype, Slack, Twilio, more (Microsoft Bot framework)
  • Learn more
Free open source task management for business

Email and team inboxes

  • Individual and team inboxes
  • Access rules
  • Two-way synchronization
  • Gmail, Yahoo, iCloud, Microsoft, etc.
  • IMAP
  • Integration with CRM, tasks and chat
  • Learn more
Free task management and collaboration

Call center

  • Inbound and outbound
  • Call recording and quality control
  • IVR
  • Set phone hours
  • Greeting, on hold, voice mail
  • Phone number rental, including toll free (1-888)
  • PBX integration (Asterisk, 3CX, RingCentral, etc.)
  • SMS and bulk texting
Free CRM with task management for small business

Classic helpdesk (on-premise)

  • Ticket creation
  • Priority
  • SLA
  • Ticket status
  • Notifications
  • Email to ticket automation
  • Learn more
Task business management

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read Bitrix24 manual in order to better understand how each intranet component works. If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently using download trial version here.

6,000,000+ organizations have chosen Bitrix24