Answering to your clients’ queries fast is important, but another important thing is to successfully solve their issues. However, the bigger your company gets, the harder this goes. If there are too many people come with problems. If support team with constantly changing members doesn’t know what they’ve done before or what to do next. All these problems are faced when helpdesk develops without a system.
Bitrix24 offers helpdesk tools integrated with the CRM, contact center, task management and internal communication instruments. And the best thing here is that you do not need to pay any extra to get it. It is included in a unified all-in-one platform. Are you intrigued? There are two types of helpdesk systems available in Bitrix24 – a neat traditional helpdesk ticketing system and a modern live chat customer support.
Live chat, by the way, is free and can be integrated into a website of yours or become a supplement for a public page. It is a 24/7 way to interact with customers unlimited by time or number of sessions. The only restriction here is that free Bitrix24 account has a limitation of 12 users. In the rest, you can stay in touch as long as you want.
A classic helpdesk ticketing system allows you to:
Try a 100% free cloud version of our helpdesk system trusted by over 7 million businesses since 2012. Register free for the cloud version already today and take your time to explore capabilities of the on-premise version.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.