Do you need a free chat widget with HTML code for WordPress, Drupal, Joomla, Blogger (Blogspot), or any other CMS or messaging app? Would you like to use the live chat widget for real-time conversations without writing a single line of HTML code? How about providing a live support chat line to your customers without even having a web page? Bitrix24 gives you all of that and more.
Free chat widgets often provide 24/7 availability, allowing businesses to offer support around the clock without needing staff on-site at all hours. The Bitrix24 chat widget is quite different from Zopim, LiveChat, Olark, LiveEngage, Intercom.io, FreshChat, ClickDesk, and others.
Not only is Bitrix24 completely free for an unlimited number of users and unlimited chats (yep, that's right!), but it's also an omnichannel CRM and contact center. This means that you can use the Bitrix24 widget for live chat flows, call back requests, and contact forms, giving your website visitor a choice between self service options and contacting customer support. You can also communicate with your clients throughout the entire customer journey via email, phone, Facebook messenger, Viber, Slack, Kick, Telegram, and other messaging channels.
A chat widget is a small interactive chat window embedded on a website that enables real-time messaging between users and businesses or AI bots. Chat widgets can improve key website metrics such as bounce rate, time on site, and conversion rate by providing real-time assistance. Most live chat widgets are easy to set up, even for non-technical users.
However, there are some things you need to know to add a chat bubble correctly:
Code snippet: To install a chat widget on your website, you typically need to add a code snippet to your site's HTML before the closing </body> tag. You can use Google Tag Manager to install chat widgets without directly modifying your website's code.
Fixed position: Chat widgets can be placed in a fixed position on your website, usually at the bottom corner, to ensure they are visible but not intrusive.
Customization: Most chat widgets can be customized to match your brand's look and feel, including colors, logos, and welcome messages. For example, you can customize the greeting messages in chat widgets based on visitor behavior or the page they are on.
Typing field: Most chat widgets allow you to disable the typing field, creating a button-based interaction for users.
Automations: Many chat widgets support automation through chatbots, canned responses, or workflows to answer common questions instantly and route complex queries to agents.
Waiting time: To ensure effective communication, chat widgets should be set up with clear expectations for response times, especially when no agents are available.
Mobile-optimized: Many chat widgets offer mobile optimization settings to ensure they function well on mobile devices.
Live chat widgets improve customer support, boost engagement, and increase conversions. However, AI Chat Widgets are becoming more and more popular by offering instant responses to visitor inquiries, significantly improving the user experience. They provide numerous benefits, including:
Automations: Many AI chat widgets come equipped with automation capabilities, allowing them to handle common inquiries automatically. For example, AI chat widgets can automate customer support by answering frequently asked questions and qualifying leads.
Customizable greetings: Chat widgets can engage visitors with greetings and increase the visitor-to-chat conversion rate.
Data collection: AI chat widgets can collect valuable user data during interactions, which can be used to personalize communication.
Insights: AI chat widgets can provide valuable insights and feedback by analyzing chat transcripts and user interactions.
Customizations: AI chat widgets can be customized to match a brand's look and feel, enhancing the user experience.
Bitrix24 is a robust, all-in-one CRM platform with numerous features. Installing a chat widget can improve customer service metrics, including response time and customer satisfaction scores. However, you gain additional benefits and all the features of the CRM with Bitrix24:
All chat conversations will be saved to free Bitrix24 CRM so you can access knowledge base and chat history at any time.
Bitrix24 chat widgets provide 24/7 availability, ensuring customer inquiries are addressed promptly, even outside of regular business hours.
You can use the default settings for the chat interface or create a custom set of rules to manage, route, and distribute customer chats among your team members.
Every conversation can be rated by a customer and/or your team supervisor.
Basic analytics can track chat volume and response times for performance measurement and adjustment of the communication strategy.
For quicker and more customer-friendly order processing, you can create a set of canned replies to be used to keep customers on hold when your customer support team is not available.
Contact Center in Bitrix24 features each and every tool you may need for quick and efficient communication with both your team and your clients.
Set up hybrid chat widgets that combine live chat with AI to provide efficient real-time communication.
Engaging with customers in real-time can encourage them to explore more of your offerings, increasing the chances of conversions. Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
Improve customer satisfaction by letting your clients choose how they want to reach you, and we will provide you with the tools to handle these requests, including an embeddable live chat widget for websites and landing pages with plenty of advanced settings, including customizable chatbots, canned replies, and more.
As for the contact forms, you get access to fully customizable contact, feedback and callback request forms. All the customer interactions are processed and stored in Bitrix24 so that you could always go find it later. And with our VoIP telephony, you can set up your own inbound/outbound cloud call center with smart routing, interactive voice response, and call tracking.
Bitrix24 is one of the best software for small businesses to provide real time support. With a forever free plan, friendly user interface, real time visitor tracking and instant connection, it offers all the vital tools to improve customer experience!
To learn more about our free live support software, create your free Bitrix24 account now or check out our highly informative videos and CRM manual for a quick start.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open-source code, please visit the Bitrix24 Self-Hosted page.