You get built‑in telephony integration, automatic call logging, secure call recordings on the contact or deal timeline, and click‑to‑call from CRM cards.
Recordings are saved to the CRM record that initiated or received the call, with role‑based access so managers and authorized reps can replay them anytime.
Yes, missed or unknown numbers can automatically create new leads with the call attached, ensuring every inquiry is captured for follow‑up.
Yes, both inbound and outbound calls can be recorded, including transfers and internal extensions, so you keep a complete communication history.
You can trigger workflows such as tasks for follow‑up, notifications to a supervisor, or moving a deal stage based on call outcomes.
Supervisors can review recordings, rate calls against scripts, coach agents with comments, and use reports to improve conversion and service quality.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open-source code, please visit the Bitrix24 Self-Hosted page.