Contact Center

Whether you’re communicating with your customers, launching marketing campaigns, or acquiring new leads, it’s always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Create unlimited forms

Most popular forms already exist inside Bitrix24 as ready-made templates – just pick the one you like, add/remove fields, and embed it onto your website.


Fully customizable

Using our visual block-based editor, you can create a completely custom CRM form (fields, size, color, fonts, images, buttons, and more).


Integrated with CRM

All of our forms are integrated with CRM and website builder by default, which means you can have a lead, contact, or deal automatically created every time a form is submitted.


Ready to create CRM forms with Bitrix24?

Customizable website widget

You can add, remove, and combine different elements to create an omnichannel chat. These elements include a CRM form, callback option, auto-welcome message, and more. You can also set the widget to appear during specific hours and on specific pages.


Integration with Contact center

Don’t limit your site visitors to just a live chat – you add more communication tools to your widget, including WhatsApp, Telegram, Instagram Direct, etc. and handle all client communication from a single omnichannel platform in your Bitrix24.


CRM integration

Every site visitor is a potential lead or even a deal. Thanks to the integration with our CRM, any submitted form, incoming call, message, or request can be automatically turned into a new lead/deal or added to an existing one.


Ready to create website widgets with Bitrix24?

What makes Bitrix24 better than 99% of other solutions on the market?

  • Replaces all your current SaaS solutions
  • Free forever for unlimited users
  • Easy to migrate your data from other systems
  • Integrated with all your favorite services and apps
  • Used, loved, and trusted by 15,000,000+ users worldwide
  • 100% flat fee: predictable costs, no per-user pricing

Wide range of customization options

Almost every parameter of our live chat can be customized, including color scheme, placement on the website, welcome/unavailable messages, access permissions, and more.


Integrated with CRM and Contact Center

All the messages you receive via live chat are processed inside a single dashboard called Contact Center. Also, you can set the system to automatically create a lead/deal based on an incoming live chat message.


Third-party chatbot solutions from Bitrix24 Market

Our live chat can be easily enhanced with some serious AI capabilities by installing third-party chatbot solutions from Bitrix24 Market to provide quality omnichannel support to your clients.


Ready to create live chats with Bitrix24?

Integration with WhatsApp

Start receiving messages from your clients directly to Bitrix24 Contact Center without using your own WhatsApp or getting their business account. It’s convenient for both customers (to them, it looks like a regular WhatsApp chat) and you (no need to switch back and forth between apps).


Integration with Telegram

When you connect your Telegram account to Bitrix24, every chat becomes a potential deal in CRM, complete with the client’s name, phone number, and chat history. All of the incoming messages are handled by your sales reps from a single dashboard inside Bitrix24.


More than just communication

When a customer is willing to make a purchase, just pick the product from your catalog and generate a payment link so that the customer could easily pay online. The whole conversation is saved to the respective CRM deal.


Ready to sell via messengers with Bitrix24?

Official integration

Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.


Smooth shopping experience

Customers can shop your products, make orders, and pay for them without leaving the app – all inside Instagram.


Smooth sales experience

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.


Ready to sell via Instagram with Bitrix24?

Enhanced VoIP telephony

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.


Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.


Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.


Integrated with CRM

Every email you receive can be turned into a lead, deal, or contact and added to your CRM. If it’s an existing client, you can email them right from a deal or lead, and view their response there as well.


Mighty email marketing

Launch segment-based email marketing campaigns right from your CRM. Use our rules and triggers to set up automated email notifications and reminders based on the deal/lead status.


Access permissions

Set up custom access permission for each inbox you connect to make sure sensitive business data is well-protected.



Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.

Learn more

Ready to get started?

Used and trusted by over 15,000,000 users around the world, Bitrix24 is a perfect choice for your business

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