AliExpress integration

AliExpress integration helps sales teams manage marketplace orders inside Bitrix24 without manual updates. It is built for businesses that sell on AliExpress and want orders, buyers, and status changes  reflected in CRM. This keeps deal tracking and customer communication in one place.

Why businesses use it

When marketplace orders sit outside the CRM, teams lose visibility and waste time updating deal data manually. This integration keeps order data synchronized and triggers CRM automation on status changes.

Business value

• Less manual order processing in CRM

• Clearer deal tracking for AliExpress sales

• Faster response to order status changes with triggers

• Centralized customer communication via CRM chat

Common use cases

• Import AliExpress orders as Bitrix24 deals

• Log order products directly in the deal table

• Create contacts automatically from buyers

• Trigger deal automation when order status changes

• Chat with AliExpress customers from Bitrix24

How it works

Install the app from Bitrix24.Market, authorize your AliExpress account, and set a default responsible user for new deals and contacts. Orders are synchronized into Bitrix24 as deals, with products logged in

the deal table; buyers are created as contacts. Order updates are received through periodic checks and manual checks from embedded menus in deal and contact views. Triggers are registered after installation

and can be added to deal stages to update deal status when AliExpress order status changes. AliExpress Messenger is supported: messages from AliExpress create Bitrix24 chats, and replies in Bitrix24 are sent  back to AliExpress.

FAQ

We need AliExpress orders to show up as deals. Does this do that?

Yes. Each order is imported as a deal with products listed in the deal table.

Can we track order status changes in CRM?

Yes. The integration registers triggers that update deal status when AliExpress order status changes.

Can we message AliExpress customers from Bitrix24?

Yes. AliExpress Messenger creates chats in Bitrix24 and sends replies back to AliExpress.