Vonage Unified Communications

Vonage Unified Communications helps sales teams handle inbound and outbound calls inside Bitrix24 without losing CRM context. It is built for businesses that want calls logged, caller details shown, and lead  creation handled automatically. This reduces missed calls and keeps communication history tied to CRM records.

Why businesses use it

When calls are handled outside the CRM, teams lose context and waste time searching for customer data. This integration keeps calls and CRM records connected and supports automated lead creation.

Business value

• Less manual logging of calls
  
• Faster response with automatic caller details
  
• Cleaner CRM records with call history and recordings
  
• Better lead handling with automated creation rules
  

Common use cases

• Process inbound and outbound calls through Vonage in Bitrix24
  
• Auto‑create leads when a number is not found in CRM
  
• Show an automatic call card with client details
  
• Play call recordings inside the CRM slider
  
• Use callback and click‑to‑call inside CRM
  

How it works

Install the app from Bitrix24.Market, log in to your Vonage account, and authorize access, then configure the integration settings. Choose a Vonage number for outbound calls, set lead‑creation rules for  unknown numbers, and sel ect responsible users for missed calls; you can also enable automatic reassignment when calls are forwarded. Save settings and set “Vonage Telephony” as the main number in Bitrix24  telephony settings; for CRM callback forms, select Vonage there as well. The app works with Bitrix24 commercial plans only; free users can test during the trial and then upgrade. Calls are processed only  while the Vonage account is authorized; re‑authorize if you switch users.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

• We need inbound and outbound calls in Bitrix24. Is that supported?
  

Yes. Vonage handles both incoming and outgoing calls through Bitrix24 telephony.

• Can we create leads automatically fr om unknown numbers?
  

Yes. Enable automatic lead creation and choose a lead source in the settings.

• Our calls stopped working. What should we check?
  

Make sure the Vonage account is authorized and Vonage Telephony is set as the main number in Bitrix24.