Online booking

Booking in Bitrix24 is a simple yet powerful way to manage appointments, retain clients, and unlock new growth opportunities.

Smarter scheduling that runs itself

Booking helps appointment-based businesses stay fully booked without the tedious back-and-forth. From online self-booking to automatic reminders and CRM tracking, everything works together so you never miss a client – or an opportunity.

Online self-booking

Auto-sync with deals and contacts in CRM

Automated reminders via WhatsApp

Staff and resource availability management

Client history, communication, and bookings in one place

Online self-booking your clients will love

Configure and place a booking form on your website or social media. Allow your clients choose a service, specialist, and time slot themselves – no calls, no messages, no manual work for your team.

A calendar built around your business

Each team member or service has its own schedule, working hours, and visit duration. This makes it easy to manage different specialists, avoid double bookings, and see your entire operation at a glance.

Bookings automatically become CRM deals

Every appointment is turned into a deal, which is then tied to the respective contact in your Bitrix24 CRM. That means confirmations, reminders, reschedules, and cancellations are all logged automatically.

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Turn every appointment into a sales opportunity

Booking doesn't just fill your calendar – it feeds your entire business system. Every scheduled visit becomes structured data you can use to grow relationships, increase repeat visits, and launch smarter marketing campaigns.

Client details are stored in CRM

Full appointment history

Easy rebooking for returning customers

Seamless connection to marketing tools

Perfect for repeat-based businesses

A dental clinic can instantly see a patient's visit history and book their next checkup. A beauty salon can identify loyal clients and send them personalized offers based on past services.

Built-in follow-ups and communication

Using the Contact Center in Bitrix24, you can easily reach out to all your clients through a communication channel of your choice (email, SMS, social media, messengers).

A single platform for all your operations

No more switching between calendars, spreadsheets, and messaging apps. Booking works as part of the Bitrix24 platform, alongside CRM, marketing, collaboration, and automation tools.

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Reduce no-shows and stay fully booked

Missed appointments cost time and money. Booking in Bitrix24 helps to prevent gaps in your schedule with smart notifications, confirmations, and waiting lists.

Automated reminders sent at the right time

Custom messages via WhatsApp

Waiting lists to replace canceled appointments

Clear visibility into schedule changes

Automated reminders that actually work

Clients receive timely reminders before their appointment, reducing forgotten visits. For a small clinic or rental service, this alone can significantly improve daily revenue.

Stress-free cancellation management

If a client cancels, you can quickly offer the slot to someone on the waiting list. This helps service-based businesses keep resources fully utilized, even on busy days.

Full visibility and control

Whether it's a reschedule, confirmation, or cancellation, you won't miss it. Your team always knows what's happening without chasing messages or notes.

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Part of a bigger business toolkit

Booking is powerful on its own – but it's even better as part of Bitrix24. When you sign up, you don't just get scheduling software; you get a complete online workspace designed to grow your business.

One platform to run your business

Over 35 integrated tools working together

AI-powered sales and automation

Scales easily as your business grows

From first booking to loyal client

A client books online → a deal is created in CRM → reminders are sent automatically → follow-up marketing keeps them coming back. All of this happens inside Bitrix24, without manual effort.

Built for small businesses that want to grow

Whether you run a barbershop, beauty salon, clinic, or rental service, booking in Bitrix24 fits naturally into your daily workflow – while giving you the tools of a much larger operation.

Everything connected, nothing lost

Your entire team stays aligned: staff can see upcoming appointments, managers get full visibility into performance, and automated workflows ensure no client request ever gets overlooked.

Ideal fit for any business

Booking in Bitrix24 is flexible and can be set up to fit the needs of almost any appointment-based business.

Barbershops

Coaches & therapists

Auto service & repair

Pet grooming salons

Florists & decorators

Yoga & fitness

Home services

Tattoo studios

Online schools & tutors

Spa & wellness

Events

Medical & Dental

FAQ

Is this actually free, or are there hidden fees later?

It’s 100% free to start. You get the basic CRM features without paying a dime, while Booking is available starting from the Basic plan.

How does it look for my clients? Is it a pain for them to book?

Not at all! It’s super smooth. You just send them a link (or put it on your site), they pick a time that works, their preferred specialist (if available), and that's it. No phone calls, no "Is 2 PM okay?" back-and-forth emails.

Do I have to manually add every booking to my CRM?

That’s the best part: you don't. The second someone books a slot, the system automatically creates a new lead or contact for you. All their info is already there when they show up for the appointment.

Can I put this on my own website?

Totally. Whether you’re on WordPress, Wix, or something else, you can just add a booking form on your website. If you don’t have a website yet, you can actually build a simple one right inside Bitrix24.

People keep forgetting their appointments. Can this send reminders?

We feel your pain! Yes, the system can automatically ping your clients via email or SMS before their time slot. It’s a lifesaver for reducing "no-shows."

Is this just for me, or can my whole team use it?

It’s built for teams! You can set it up so clients choose between different staff members or specific services. Everyone gets their own schedule, and you can see it all in one place.

I run a salon. Can my regulars choose their favorite stylist?

They sure can! You don’t have to just offer "a haircut." You can set it up so clients pick a specific team member and a specific service. It keeps everyone’s individual schedule organized, and your regulars stay happy because they get to book their favorite pro.

I’m a consultant – can I make people pay before the meeting starts?

We understand how inconvenient it is when someone books an hour of your time and then vanishes. You can actually connect payment systems to your booking form. That way, the appointment is only confirmed once they’ve paid, so you don’t have to waste time chasing down invoices later.

I do home repairs. Can clients describe their problem or add details when they book?

Definitely. You don't want to show up for a "quick fix" and realize you need a whole toolkit you didn't bring. You can customize the booking form with extra fields so clients can tell you exactly what’s broken or what they need help with before you even head out.

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Used and trusted by over 15,000,000 users around the world, Bitrix24 is a perfect choice for your business

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