Customer Service

Bitrix24: Your Omni-Channel to Superior Client Support


It's time to say goodbye to wait times. Bitrix24’s Customer Contact Center puts the customer first, allowing you to stay focused on what truly matters. Answer questions and solve problems in real time, through all channels, and across different devices.

Bitrix24 Features

  • Customer Contact Center
  • Integration with Social Networks
  • CRM Web Forms
  • Bots and AI
  • Knowledge Management
  • Instant messenger
  • Helpdesk
  • Telephony
  • Queueing and Routing
  • Live Chat
  • File Sharing & Drive
  • Workflow Automation

«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»

Business Insider

Benefits of Bitrix24

  • Never again ask your customers to hold
  • Reduce tickets and provide real-time solutions
  • Get the entire history of client interactions at a single glance
  • Delight prospects across all channels
  • Queue and route intelligently
  • Delegate chit-chat to virtual assistants
  • Don't know all the answers? Find them with one click
  • Support your clients whenever they need it, wherever they are

See why 8 million companies
rely on Bitrix24.