TELEPHONY

One System for All Internal and External Communications

The phone keeps ringing, but you’re still a few contacts short of filling in your client database? If only there was a way of integrating your phone system with a CRM! Our telephony solution does exactly that, but wait, there’s more: you’ll never miss another call or fail to record the client info you received. Track every conversation, then store it directly to our CRM for further use. With Bitrix24, exceptional customer service and better relationships are only a call away.

Bitrix24 Features

Business Phone System
Relay Phone Number
Rent a Number
Keep Your Current Number
SIP Phone and Softphone Support
Calling Colleagues
Calling Clients from the CRM
Callback Widget
Build-In Telephony

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“The newly updated CRM now comes with its own activity streams and new reporting tools for leads, managers and invoices. Thanks to integrations with Zingaya's VoxImplant, web phone calls can now be made and recorded directly from Bitrix24 account without any IP-telephony equipment, server or complicated setup.”

CMS Critic

Benefits of Bitrix24

Call internationally, pay domestically
No installations or add-ons required
Suitable for all popular SIP devices
Dial all available employees with a single call
Flexible settings for sales and customer support, from queues and forwarding to phone hours and blacklists
Replace your existing system with an improved one, but keep the number that’s already on your business cards

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See why customers love Bitrix24

Bitrix24 is the driving force behind 15 million businesses worldwide

+43% lead conversion rate

+26% task completion rate

+32% employee engagement rate

Radoslav Dankov

Co-founder, Miritel

With Bitrix24, we obtained a workspace with clear traceability of the customer service process, automated creation of multiple documents, and automated notifications to clients and associates.

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Alda Erasmus

Head Of Communications, Central

Bitrix24 is not just our CRM system; it has become an integral part of our entire business.

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Jefferson Rodrigo Bauer

Clients relations manager - Celepar

Supported by a set of task management, analysis and information sharing tools, we've been able to create workflows for communications and approvals of internal processes, generating increased productivity.

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See more success stories

FAQ

What advanced telephony features are included?

Call queues and routing
Interactive Voice Response (IVR)
Call forwarding and redirection
Voicemail and automated greetings
Blacklist and call blocking
Detailed analytics and call reports

Can I record calls?

Yes. Bitrix24 Telephony includes call recording features (subject to local laws and privacy policies). Recordings are stored securely and accessible from the CRM/contact profile.

Is Bitrix24 Telephony available globally?

Yes, Bitrix24 offers virtual phone numbers in over 50 countries. Availability may depend on local telecom regulations. Check the list of supported countries on the official site.

Can I use my own phone number?

Yes. You can rent virtual phone numbers through Bitrix24 or connect your existing number/provider using SIP-connector for full integration.

Do I need special hardware to use Bitrix24 Telephony?

No special hardware is required. You can use a headset with your computer or make/receive calls from your smartphone using the Bitrix24 mobile app.

How does Bitrix24 Telephony integrate with CRM?

Every call (incoming or outgoing) is automatically linked to the relevant client profile in the CRM. This includes call recordings, notes, and call history, allowing sales and support teams to track all customer communications in one place.

What can I do with Bitrix24 Telephony?

Make and receive calls using virtual phone numbers Integrate calls with CRM to automatically log conversations and customer details Record and store phone calls Set up call routing, call forwarding, voicemail, and IVR (Interactive Voice Response) Analyze call statistics and generate reports Use browser, desktop, or mobile apps for calling

What is Bitrix24 Telephony?

Bitrix24 Telephony is a cloud-based phone system integrated with the Bitrix24 platform. It allows businesses to make and receive calls, record conversations, and manage telephony features directly from the CRM and other Bitrix24 tools.

What makes Bitrix24 better than 99% of other solutions on the market?

Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
Integrated with all your favorite services and apps
Used, loved, and trusted by 15,000,000+ users worldwide
100% flat fee: predictable costs, no per-user pricing

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Integrations

Bitrix24 comes with several dozen integrations available in Bitrix24 Market. You can also create your own apps using our REST API.

See why 15 million companies rely on Bitrix24

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Role

Industry

Need

Tool

Business size

TELEPHONY

Bitrix24 Features

Business Phone System

Relay Phone Number

Rent a Number

Keep Your Current Number

SIP Phone and Softphone Support

Calling Colleagues

Calling Clients from the CRM

Callback Widget

Build-In Telephony

Business Phone System

Relay Phone Number

Rent a Number

Keep Your Current Number

SIP Phone and Softphone Support

Calling Colleagues

Calling Clients from the CRM

Callback Widget

Build-In Telephony

Benefits of Bitrix24

See why customers love Bitrix24

Bitrix24 is the driving force behind 15 million businesses worldwide

+43% lead conversion rate

+26% task completion rate

+32% employee engagement rate

Radoslav Dankov

Alda Erasmus

Jefferson Rodrigo Bauer

FAQ

What advanced telephony features are included?

Can I record calls?

Is Bitrix24 Telephony available globally?

Can I use my own phone number?

Do I need special hardware to use Bitrix24 Telephony?

How does Bitrix24 Telephony integrate with CRM?

What can I do with Bitrix24 Telephony?

What is Bitrix24 Telephony?

What makes Bitrix24 better than 99% of other solutions on the market?

Integrations

See why 15 million companies rely on Bitrix24