The variety of communication channels customers use is overwhelming: email, telephone, social media, instant messengers, web forms, live chats - it is easier to get in touch but harder to sustain relationships. When you are drowning in the barrage of messages coming from different sources, Bitrix24 will help you to stay calm, sort through the clutter, remain informed, and build deep personal connections.
Bitrix24 Features
When picking a CRM management software for your company, communication must be at the forefront. Some great features that Bitrix24 offers include the following.
CRM Web Forms
Capture more leads with CRM web forms on your website, available through the Bitrix24 CRM software
Live Chat
Engage with your site visitors with a live chat feature. They can ask questions or get immediate help straight from a company representative. Bitrix24 users also have access to bots and AI for chatting capabilities.
Integration with Social Networks
Manage all your communications from inside the CRM software. You can even link and manage all of the company’s social media profiles.
Built-in Telephony
Connect with leads, customers, and co-workers from anywhere in the world with the free built-in Telephony. Get a free virtual phone number for your business too.
IVR
Use interactive voice response (IVR) to make phone calls easier to manage for callers. Callers can use their voice to navigate phone menus. Companies can have access to these services through Bitrix24.
Queueing and Routing
Bitrix24 CRM management software helps with queueing and routing calls with fewer employees. Now, even small businesses can feel like they have a customer call center.
Phone Call Recording
Having CRM software that records phone calls is a great way to manage communication. All communication, even phone call recordings, is in one place.
HD Video Conferencing
With Bitrix24, you can have videoconferences in HD quality with customers and team members. Feel together even when you can’t meet face to face.
Email Server
Keep all emails stored on an email server for easy review. Our CRM management software allows teams to stay up-to-date on all communications with leads and clients.
Bots and AI support
Small businesses can stretch their resources with bots and AI support. Use them to chat with customers on your site and keep all communication stored in the CRM software.
Mobile App
Take our CRM software on the go with the Bitrix24 mobile app. Nowб you can stay connected from anywhere.
«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»
Business Insider
Benefits of Bitrix24
Some of the benefits your company can expect from the Bitrix24 CRM software are:
- All conversations in a single place
- Connect with customers through their preferred channel
- Keep it casual and converse in social media and messengers
- Collect customer data in CRM web forms
- Save and retrieve all data with ease
- Create instant connections in website live chats
Bitrix24 FAQ
What is Bitrix24?
Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.
How do I get started with Bitrix24?
To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.
How much is Bitrix24?
Bitrix24 has 5 membership plans:
- FREE. Unlimited users, free forever, limited functionality.
- BASIC. Up to 5 users, USD 61/mo, great for small businesses and sales teams.
- STANDARD. Up to 50 users, USD 124/mo, perfect collaboration for your entire company.
- PROFESSIONAL. Up to 100 users, USD 249/mo, maximum sales and business process automation.
- ENTERPRISE. Up to 10,000 users, starting from USD 499/mo, digital transformation tools for large businesses and enterprises
Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.
What devices can I use Bitrix24 on?
You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).
Will my data be safe with Bitrix24?
As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.
What are the access levels in Bitrix24?
Here they are:
- Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
- Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
- Administrator: the user who has been granted administrative access to the account.
- Extranet user: marked with the Extranet icon and have limited access to your account.