Contact Center

All-In-One Communication Platform


The variety of communication channels customers use is overwhelming: email, telephone, social media, instant messengers, web forms, live chats - it is easier to get in touch but harder to sustain relationships. When you are drowning in the barrage of messages coming from different sources, Bitrix24 will help you to stay calm, sort through the clutter, remain informed, and build deep personal connections.

Bitrix24 Features

When picking a CRM management software for your company, communication must be at the forefront. Some great features that Bitrix24 offers include the following.

CRM Web Forms

Capture more leads with CRM web forms on your website, available through the Bitrix24 CRM software

Live Chat

Engage with your site visitors with a live chat feature. They can ask questions or get immediate help straight from a company representative. Bitrix24 users also have access to bots and AI for chatting capabilities.

Integration with Social Networks

Manage all your communications from inside the CRM software. You can even link and manage all of the company’s social media profiles.

Built-in Telephony

Connect with leads, customers, and co-workers from anywhere in the world with the free built-in Telephony. Get a free virtual phone number for your business too.


Use interactive voice response (IVR) to make phone calls easier to manage for callers. Callers can use their voice to navigate phone menus. Companies can have access to these services through Bitrix24.

Queueing and Routing

Bitrix24 CRM management software helps with queueing and routing calls with fewer employees. Now, even small businesses can feel like they have a customer call center.

Phone Call Recording

Having CRM software that records phone calls is a great way to manage communication. All communication, even phone call recordings, is in one place.

HD Video Conferencing

With Bitrix24, you can have videoconferences in HD quality with customers and team members. Feel together even when you can’t meet face to face.

Email Server

Keep all emails stored on an email server for easy review. Our CRM management software allows teams to stay up-to-date on all communicationы with leads and clients.

Bots and AI support

Small businesses can stretch their resources with bots and AI support. Use them to chat with customers on your site and keep all communication stored in the CRM software.

Mobile App

Take our CRM software on the go with the Bitrix24 mobile app. Nowб you can stay connected from anywhere.

«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»

Business Insider

Benefits of Bitrix24

Some of the benefits your company can expect from the Bitrix24 CRM software are:

  • All conversations in a single place
  • Connect with customers through their preferred channel
  • Keep it casual and converse in social media and messengers
  • Collect customer data in CRM web forms
  • Save and retrieve all data with ease
  • Create instant connections in website live chats

See why 9 million companies
rely on Bitrix24.