The variety of communication channels customers use is overwhelming: email, telephone, social media, instant messengers, web forms, live chats - it is easier to get in touch but harder to sustain relationships. When you are drowning in the barrage of messages coming from different sources, Bitrix24 will help you to stay calm, sort through the clutter, remain informed, and build deep personal connections.
Capture more leads with CRM web forms on your website, available through the Bitrix24 CRM software
Engage with your site visitors with a live chat feature. They can ask questions or get immediate help straight from a company representative. Bitrix24 users also have access to bots and AI for chatting capabilities.
Manage all your communications from inside the CRM software. You can even link and manage all of the company’s social media profiles.
Use interactive voice response (IVR) to make phone calls easier to manage for callers. Callers can use their voice to navigate phone menus. Companies can have access to these services through Bitrix24.
Bitrix24 CRM management software helps with queueing and routing calls with fewer employees. Now, even small businesses can feel like they have a customer call center.
Having CRM software that records phone calls is a great way to manage communication. All communication, even phone call recordings, is in one place.
With Bitrix24, you can have videoconferences in HD quality with customers and team members. Feel together even when you can’t meet face to face.
Keep all emails stored on an email server for easy review. Our CRM management software allows teams to stay up-to-date on all communicationы with leads and clients.
Small businesses can stretch their resources with bots and AI support. Use them to chat with customers on your site and keep all communication stored in the CRM software.