Customer support CRM system

Live support widget

  • Rules, routing, conversation transfers
  • Business hours
  • Greetings
  • Ratings by clients and supervisors
  • Canned replies
  • Advanced reports

Classic helpdesk

  • Tickets
  • Priority
  • Statuses
  • SLA

Multichannel contact center

  • Live chat
  • Telephony
  • Email
  • Social networks
  • Messengers
4,000,000+ organizations are already using Bitrix24
Mobile and desktop
Bitrix24 comes with free mobile and desktop apps available for Android, iOS, Mac and PC

On-Premise

Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.

API

API and REST API are available both for cloud and on-premise editions of Bitrix24.

Integrations

Bitrix24 comes with several dozen integrations available in our marketplace.
You can also create your own apps using our REST API.

What else can Bitrix24 do
Communications
Tasks and Projects
CRM
Contact Center
Websites