Base CRM (Zendesk Sell) Alternative

Bitrix24 as an Alternative to Zendesk Sell

Zendesk Sell, formerly Base CRM, is a web- and mobile-based CRM application, which helps sales professionals stay organized and carry out tasks such as:

  • Getting in touch with clients via email, text messaging and calls.
  • Staying focused on the most profitable deals and high-value leads.
  • Building and managing pipelines.
  • Keeping track of loyal customers, prospects, and how they interact with your company.
  • Turning data into detailed reports to gain insights into your company's marketing performance.
  • Although the software providers claim to offer an impressive range of essential features to boost sales, they fall short in delivering these tools at a reasonable price compared to Bitrix24.

    Bitrix24, comes out on top when it comes to the variety of CRM features available for free. It is worth noting that if you opt for Zendesk Sell, you can choose out of several paid plans and have a 14-day free trial, but there is no free, ongoing package.

    With that being said, Bitrix24 is perfect for companies on a budget that hunt for an affordable software solution with a long list of essential CRM tools. Speaking of its free features, Bitrix24 allows you to create and manage an unlimited number of leads, deals and contacts; customize the perfect catalog to showcase your products and services; keep track of different stages of interaction between your company and customers; track your team's performance on each project, and more.

    Zendesk Sell pricing starts at $19 per month. But you will only be able to use a small number of essential functions that can hardly cover all the needs of an ambitious startup.

    A team of up to three members can enjoy 2GB of document storage space and run marketing campaigns via email, SMS and calls. More advanced plans have a lot more to offer. Yet, Zendesk Sell is way more expensive than basic, paid packages offered by Bitrix24. What is even more frustrating is that you will have to pay for add-ons to get access to more functions.

    Zendesk Sell review

    For those looking for a simple CRM software that doesn't have a steep learning curve and allows you to be productive right from the start, Zendesk Sell is probably the way to go.

    It positions itself as a platform designed to improve your company's relationships with customers and generate a large number of new leads, which will increase your annual revenue. These objectives can be achieved with the help of these core features:

  • A detailed call log displays all the information regarding the number of calls per user, average call duration, and more.
  • Tools for data visualization display all the information regarding the number of leads successfully turned into sales, as wells as the outcomes of mass email and SMS marketing campaigns.
  • Tools for building and managing leads and contacts.

  • Let’s compare Zendesk Sell to Bitrix24:

    * Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

    Zendesk Sell


    Absence Management
    Activity Dashboard
    Activity Reports
    Attendance Tracking
    Automated Reply
    Automatic Notifications
    Bulk emailing
    Call Analytics
    Call Recording
    Call Routing
    Call Tracking
    Drag-and-drop forms
    Client Conversation Rating
    Clients Profile
    Customizable Sales Pipelines
    Data Export
    Custom Landing Pages

    Zendesk Sell Pros

    • Free Plan
    • Easy to use
    • Powerful visualization tools
    • Customizable dashboard
    • Encourages basic collaboration
    • Integrations
    • Mobile App

    Zendesk Sell Cons

    • Basic plan is limited
    • Few third-party integrations
    • No free plan
    • No source code

    Bitrix24 Advantages

    • Essential CRM
    • Employee Management
    • Issue invoices
    • Accept online payments
    • Unlimited Users Free
    • Self-hosted
    • Knowledge Base
    • IOS + Android App

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