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Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get quotes, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI reports
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all СRM features
Tasks & Projects
Tasks & Projects
Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration
Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores
Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation
Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot
Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Customer Service
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Read how Bitrix24's hospitality industry CRM capabilities drive service excellence and guest satisfaction.
11 min read
Optimizing Hospitality Management with Bitrix24's Integrated Solutions
Customer Service
Optimizing Hospitality Management with Bitrix24's Integrated Solutions
Let's take a look at how Bitrix24's integrated solutions can revolutionize hospitality management, improving both efficiency and the all-important guest experience.
14 min read
Leveraging Bitrix24 for Financial Services: Client Management and Compliance
Customer Service
Leveraging Bitrix24 for Financial Services: Client Management and Compliance
Explore the benefits of Bitrix24 in financial services for effective client management and compliance, enhancing client relationships and regulatory adherence.
12 min read
10 AI Tricks to Revolutionize & Automate Help Desk Management
Customer Service
10 AI Tricks to Revolutionize & Automate Help Desk Management
From automated chatbots to predictive analytics, we're going to introduce you to a wealth of techniques and strategies that you can easily merge into your customer support workflows. Join us as we dive into our 10 AI tricks to revolutionize and automate help desk management
11 min read
The Ultimate Guide to Streamlining Customer Relations for SMBs with Bitrix24
Customer Service
The Ultimate Guide to Streamlining Customer Relations for SMBs with Bitrix24
Successful management of customer relations is often the difference between success and failure for SMBs. Let's explore the diverse functionalities of Bitrix24 and how it can transform how SMBs interact with their customers, paving the way for growth and success in the highly competitive business landscape.
13 min read
Bitrix24 for Healthcare: Streamlining Patient Management and Communication
Customer Service
Bitrix24 for Healthcare: Streamlining Patient Management and Communication
From solo practices to large healthcare facilities, explore how Bitrix24 can be tailored to revolutionize your patient management and communication.
10 min read
8 Reasons why your business is losing customers
Customer Service
8 Reasons why your business is losing customers
The loss of customers is a quick path to failure, a concern that many business owners are keenly aware of. There are tools that you can use to aid in customer satisfaction and retention. Let’s dive in and find out how you can keep your customers coming back for more.
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AI in Customer Relationship Management: Beyond the Hype
Customer Service
AI in Customer Relationship Management: Beyond the Hype
CRM is the key to driving business growth, and AI has revolutionized its potential. We see what it can do for you and your business.
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11 Essential Negotiation Skills to Confidently Close Deals
Customer Service
11 Essential Negotiation Skills to Confidently Close Deals
Negotiation skills are often seen as an art — an intrinsic talent that some people have and others don’t. But at Bitrix24, we’re here to bust that myth.
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The all-important Customer experience: How Bitrix24 helps you delight and deliver
Customer Service
The all-important Customer experience: How Bitrix24 helps you delight and deliver
Elevate your customer experience with Bitrix24's comprehensive tools. Discover strategies for personalized interactions, efficient support, and building lasting customer relationships.
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